HELP: Upgrade Premium Individual to Basic Duo

[justinwallen]

I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo.  When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me the following plan options to select.  

Basic Individual

Premium Student

Premium Duo

Premium Family

Spotify Free

Thank you in advance for your help.

[AdamDamon · Accepted solution]

Hi @justinwallen,

Thanks for posting in the Spotify Community!

Note that you can only switch to a Basic plan of the same type that you’re currently subscribed to (e.g. if you're subscribed to Premium Individual, you can only downgrade to Basic Individual; and if you're subscribed to Premium Duo, you can only downgrade to Basic Duo).

Because of this limitation, it's unfortunately expected that you're not eligible to change your plan to Basic Duo at this time.

Let me know if you have any other questions, and have a good day!

[justinwallen]

HI Adam,

Thank you for your response.  Wow - as a long-time Spotify User I must say that is wildly disappointing.  I fancy myself a Spotify ambassador and my friends know my usual punchline is that it is "the only app/algo that really adds value to my life."  That said, I find this membership plan/structure to be frustratingly disingenuous.  I sincerely hope on of my fav brands reconsiders that trust and integrity that goes along with transparency in membership plans/structure when dealing with members.  I can really alienate the most loyal of us.

Sincerely,

Justin

[AdamDamon]

Hi @justinwallen,

Thank you for taking the time to share your feedback with me; I’ll make sure to pass it onto the right team at Spotify.

Let me know if you have any other questions, and have a good day!

[Vinomtz10]

I currently have Premium Duo but want to switch to Basic Duo, since I don't listen to podcasts. But I am not getting the option to downgrade. 

[AdamDamon]

Hi @Vinomtz10,

Thanks for posting in the Spotify Community!

Can you try switching to Basic Duo from a different device, or while using a private/incognito window in your browser?

Let me know how this goes, as well as if you have any other questions, and have a good day!