Help with Premium Family

[raistlin66]

Hi there people of the spotify world. Hopefully some kind sould can help. 

We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her number.

When we tried to log into her account, all her music is no longer there & it keeps asking her to upgrade to Premium.

Any ideas would be grreat.

Many thanks

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt · Accepted solution]

Hi @raistlin66, welcome to the Spotify Community!

It looks like your partner has more than one Spotify account.

Please ask him to follow this guide to finding any other accounts they might have subscribed to Premium and let me know if this helps 🙂

[raistlin66 · Accepted solution]

Many thanks for that. I will look into the account when I catch up with her. I will let you know either way.

[raistlin66]

Hi, thanks for the info. It worked she has signed in using an old email.  

All sorted now thanks again. 

[Bittencourt]

Hey @raistlin66, you're welcome 🙂

I'm glad I could help. Enjoy!