How do I cancel the premium on Spotify?

[gruw77]

I need help. Ugh!

[Melody]

Hey folks,

Thanks for your recent comments here.

Sorry to hear you'd like to cancel your subscriptions.

No worries, you can cancel anytime by heading to 

https://www.spotify.com/account/subscription/

If you need a hand, we'd suggest reaching out to Support.

You can do this one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Many thanks,

/M

[user-removed]

Hi Can you help me cancel my subscription. So here's the problem..I signed up for premium last week, the payment was charged out. I am not able to access the account. I thought perhaps I used the wrong password so I have requested password reset. I receive a message saying that I will get the info to reset the password on my email, but I never do. I have tried logging in through facebook, but that is not working either. I have tried logging in with another email, but no help there either. So now I tried setting up a new account, which I cannot do becuase the message that comes up states that an account with the same information already exists. Now I have no apparent way to access the existing account or create a new account. I want to cancel my subscription, but that also requires my password which is not being accepted in order to log in to cancel. Please advise on how to fix this. 

[rogal32]

Reach out to Support mate. This forum is useless.

[Ady111]

Hello, 

Under my subscription page, it doesn't have a cancel button. Plz help 

[rogal32]

Is support team also reading this forum or just users? It's ridiculous that no one can solve this problem. SHAME ON YOU Spotify!!!

[cravemaddie44]

i used a fake email for this account that i have and i don’t know the email or password to log in and cancel it someone please help!!!!😭😭

[Yesenia17]

Hello, I know how to cancel my subscription but when i try to go to account settings I see the "Can't reach this page" error. I've tried clearing my cache and cookies, resetting my password but nothing seems to work. What other way can I cancel my subscription?

[BrandiAnne]

I ran into a similar problem and tried checking through facebook still says its Spotify Free and I am still unable to cancel the charge they are about to give me that I never authorized.  I am about to get overdrafted because of this and I am unable to find my payment details to erase them. I really wish they had a number because if I dont fix this I am screwed.

[Danq777]

hi

i have the same issue. I've ben paying for 4 months for full subscription, but I only have free subscription and I am unable to cancel ... pls help

rgds

Dan

[Danq777]

Did you get this fixed, if so how? As I still can't cancel my subscription 

[garciacha2]

You have to log in to spotify from a browser not the app

[mohamed_shams84]

Hi there, This really annoying, i have been try to cancel my premium subscription on spotify for a while and when i ever go to the subscription and payment page it always show that i am on free spotify . how come? they already have been to billing on my account everything month. i there anyway you can even list any link to contact you?  thanks

[Kirstyward_1234]

How do I cancel my spotfy if I don't know my password and can't access my Email adress

[garciacha2]

Try logging in to spotify from a web browser not the app.

[Dw19]

My old email was Hacked dwyane.young@yahoo.com now my new email is dwayne.young68@yahoo.com how do I change my old one to my new email 

[heyyyyaaaaaaaaa]

If you dont know ur suscription then how are u gettin emails n payment requests?

[Kirsty22]

I am trying 2 cancel my premium service..i have gone onto subscriptions and payments but doesnt give you the option 2 cancel..can you please help

[Carabella143]

I am experiencing the exact same thing...

[Kirsty22]

Hi..i just emailed them and they got straight back to me.

[rayfly74]

I want to cancel my Spotify subscription