How to cancel Spotify without knowing User ID?

[48Polaris]

Someone stole my credit card number and opened a Spotify Account.  I am being billed monthy for the premium service.  I reported the fraud to the bank and was provided  a new card.  However, the Spotify charges automatically roll over the new card each month.  The bank also tried to put a block on Spotify charges to my account but was overriden by MasterCard.  I'm stuck.  How do I cancel a Spotify account when I do not know the User ID or Password?

[Jacob · Accepted solution]

Hey @48Polaris, thanks for coming to the Spotify Community!

All you need to do is get in contact with Spotify support and provide your payment details and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂