I can't change my payment method to another Credit Card

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I can't change my payment method to another Credit Card

airvzxf
Regular

I try to change my payment method for a long time (months), I go to this page:

https://www.spotify.com/mx/account/subscription/

 

I try with different cards: debit and credit also I try with different web browsers like Chromium, firefox, I work on Arch Linux

 

The messages is always the same:

https://www.spotify.com/us/payment/change/#__familyplan-pci-credit-card

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

 

Updated 8/1/17

The interface looks different but the problem is the same, now the message is "Oops! Something went wrong, please try again."

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Solution!

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

I solved it like as always I'm a genius!

 

The solution was added via paypal.

 

I went to the Paypal option it redirect to the oficial website of payments paypal spotify then I logged in (if you don't have account, please create one it) and related my new debit card, then I clicked on the button Accept and continue which accept the spotify request the payment every month for $149 in my account.

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Screenshot_2017-08-18_00-25-08.png
8 Replies

Re: I can't change my payment method to another Credit Card

karineh1968
Newbie

Hi!

I want to change account for payment. how do I do that?

Regards//Karineh

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

Change payment

1. Go to https://www.spotify.com

2 Login into your account: https://accounts.spotify.com/en-US/login

3.1 In the left menu go to "Subscription": https://www.spotify.com/us/account/subscription/

3.2 In this page "Subscription and payment" are your plan, in my case is "Premium for Family" with a resume and a "cancel or change" button DOES NOT click this button then is your payment information "Payment details" and below a "Update" button CLICK this.

4. In this page "Change payment details" (https://www.spotify.com/us/account/subscription/update/) you are able to change your payment method.

Is this your problem?

 

Where are your from?

Re: I can't change my payment method to another Credit Card

mhguarig
Newbie

The same thing is happening to me

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

It's so sad that the Spotify support doesn't communicate with us, I'll wait to the next payment because I cancelled my card and the payment won't do then I'll se if I'm able to change the card.

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

Today my account was suspended because I didn't my payment but I can't because I can't add another card, this situation is very disappointing Spotify.

 

Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details.
We will retry your payment in a few days.

Screenshot_2017-08-17_23-51-51.png
Solution!

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

I solved it like as always I'm a genius!

 

The solution was added via paypal.

 

I went to the Paypal option it redirect to the oficial website of payments paypal spotify then I logged in (if you don't have account, please create one it) and related my new debit card, then I clicked on the button Accept and continue which accept the spotify request the payment every month for $149 in my account.

Screenshot_2017-08-18_00-21-50.png
Screenshot_2017-08-18_00-25-08.png

Re: I can't change my payment method to another Credit Card

airvzxf
Regular

Re: I can't change my payment method to another Credit Card

airvzxf
Regular
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