I can't pay Spotify

[Airbo]

Hello,

My credit card expired and when I tried to use my new one on Spotify, I keep getting an error, I tried used a different card and it didn't work. Both cards were used in the past for purchases in foreign countries. Any idea on what I should do ?

Thanks

EDIT : The message translated says : "The payment failed. Please try again or try a different method".

[Luke]

Hey @Airbo,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

[Airbo]

Hello,

I tried all of the above and it didn't work 😕

[Felixh31]

Hi, you can use a different method to pay your Spotify account, for example with an app store or android Gift Card or simply via Pay Pal. 

I hope I helped you...

[Luke]

Hey again @Airbo,

could you please check for me if your payment method is from the same country as your Spotify account is registered to.

Youd should also take a look at this support article.

Have a great day!

LK608

[Wendyqueiroz]

Oi! Gostaria de saber qual a data de vencimento quando geramos um boleto? 

[Airbo]

Hello

It is the same country

Have a great day!

Airbo

[Luke]

Hey again @Airbo,

you can contact the support trough this link.

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

Have a nice day!

LK608