I’ve been charged twice

[sulmacabrera]

So the problem is that I had an individual account before I had the family account, I have an iPhone and I cancel the subscriptions from the settings in the ID setting. I canceled it and then I started a family account, now I got a receipt from Spotify first charging $8.99 which is the cost of the family account and then another one from apple charging $7.99, I would like to know what happens and how can I fix this, cause when I enter to the apple ID it says my membership renovates on the 22nd of every month, which is when I got the family accounr, but then I got the receipt charging $7.99 on the 25th.

[Luke]

Hey @sulmacabrera,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!