I want to be removed from a family plan, but it is impossible

[gregory24]

Plan: Family Premium

Country: USA

Device

Macbook Pro 2017

Operating System

MacOS Mojave

My Question or Issue:

I want my account to be removed from the current family plan I am on. I tried canceling/changing my plan, but even though I got a confirmation I would be removed the next day, I was not. I cannot get the family plan owner to do it and for some reason this is not a self-service process. 

How do I get removed from the current family plan? 

[Bittencourt · Accepted solution]

Hey @gregory24, thanks for writing!

It is currently not possible to manually leave the family plan yourself. The owner of the family plan has to do it. 

If you can't reach the owner of the family planI suggest you contact support so they can help you.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform the e-mail addresses on the plan.

Let me know if this helps!