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I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account.
Yesterday, 3/29, a completely different debit card / checking account --one that is in no way associated with Spotify-- was charged $119.88. Nothing on my account with Spotify mentions this charge.
It's impossible to contact Spotify to get clarity on how this card was charged $119.88, and how to get it resolved.
Hey @sperkinsvt,
I'd recommend reaching out to Support about this:
Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
I had the exact same thing happen to me. I have a monthly subsrciption for $9.99 a month and was charged $119.88 on 3/26. But there is no record of that on my Spotify Reciepts in my account. I have contacted my bank.
Please reply with an update if you recieve a response from Spotify or if it was resloved. Thank you!
I contacted my bank (Wells Fargo) who removed the charge and reimbursed the fee. Working with Spotify was much more difficult. I actually corresponded with Spotify through Facebook/Facebook Messenger through their "SpotifyCares" account: https://www.facebook.com/SpotifyCares/ .
It was frustrating. I would send a message, and get a message reply between fifteen minutes and an hour later. After several hours of back and forth, where I provided pieces of my credit card number and information related to the charge, they were able to determine that somebody else opened an account by paying for a yearly membership using my card information. They said they would close the account and refund my purchase. The refund is/was not necessary since my bank already handled it.
My bank is sending me a new card with new numbers, so hopefully that will be the end of the fiasco. Even if your bank voids the charge, I recommend going through the trouble of dealing with Spotify also to make sure some odd account isn't using your information.
Good luck!
I had the same resolution. I was able to chat with Spotify throught contact customer support...
https://support.spotify.com/us/contact-spotify-support/
They blocked the weird accounts that hacked into my account and charged my card. I don't understand how this is not a Spotify security issue...
I wonder how many people this happened to and what Spotify is doing to prevent it from happening again! I would really hate to delete my premium subscription.
This just happened to me over the weekend. On Monday I checked the balance of my chequeing account and discovered a charge from Spotify for $119.88. My bank or Spotify already refunded the charge and $119.88 was refunded over the weekend as well. So this seems to be a known problem... The fact I could easily google what happened to me and find this thread shows its an ongoing issue.
I do not currently have a premium account and never have. The only thing I can think of is years ago when I tried a free 30 day trial I must've put in some financial information to receive that.
Ill be contacting Spotify regarding this (though it doesn't seem they will admit any issue or do anything about it) and my bank.
This is really unfortunate to know Spotify would be unhelpful with a known fraud issue.
This must be a security issue with Spotify. It's not a coincidence that a couple months ago I received an email from Spotify telling me I have to change my password. Some kind of hack occurred that they didn't tell us about.
Here is a link to a CBC article about the weird charges and how many people all across Canada are seeing them. Not the banks nor Spotify can explain or pin point what is going on but absolutely there has been some kind of hack.
These fraudulent charges are happening in the UK also. Take note Spotify, you have been reported to trading standards, the European commission and the banks (all very interested in the evidence I have sent them). Your "support" is an absolute joke, too. Telling people that they have subscribed to a service without proof and making silly excuses via an online chat service isn't going to wash I'm afraid.
It's a massive shame that you seem to think that big business can bully the customer - very, very wrong.
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