It says i'm not eligible for Premium individual

[leon_key]

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why?

 

[leon_key]

Hey folks,

Thanks for reaching out in the Community.

Could you confirm that you still get the same error, even when trying to subscribe with the link @Hubo posted? If yes, try the following troubleshooting options:

• Try with a private / incognito window, where no data is stored.
• Try clearing your browser's cookies and cache.
• Try with another browser.
• Try with another device, for example, a computer instead of a phone.
• Try with another payment method (if available).

Keep us posted on this.

Cheers!

[Eni]

Hey @detronizator, 

Thanks for getting back to us and letting us know. 

We're glad to know that it worked! We also appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

If you need a hand with anything else, the Community is here for you. 

[Clongmuir64]

I’m in the same situation! I have paid for Spotify premium for several years with excellent service. Today in the car I had annoying adverts which indicated that I’d been relegated to Spotify free! I tried to return to premium but it says I’m not eligible! I’m very disappointed as I’ve enjoyed the service for a long time. Please help. 

[Clongmuir64]

It says ‘I’m not eligible’! I’m very disappointed as I’ve had a great service with premium for several years without any problems. I would greatly appreciate your help with this matter ASAP as I listen to Spotify every day. 

[kaira-jade]

Hi.

Ive recently moved countries and a payment is due for my premium individual account.

Unfortunately, nothing is helping solve this issue. Ive tried switching countries and it’s telling me i’m not eligible for the individual plan. I’ve tried different network connections, a different payment card, incognito, and on a computer absolutely nothing is working. If anyone could help me on this? also have tried cancelling the plan but that isn’t working either. 

Cheers. 

[Joan]

Hi @kaira-jade,

Thanks for the reply. What do you mean exactly when you say that cancelling the plan didn't work? For this, you'll have to wait until the next billing date in order for your account to revert to free. When that happens, you can change the country on your account directly as shown here. Then, you should be able to resubscribe with a payment method from your new country.

Hope this helps.

[sarah8975]

Hi everyone, I was experiencing the same issue and the last comment helped me sorting it out: 

- logging out of all devices 

- choose the duo plan (when it says that the individual plan is not available) 

- Then click on "change plan" before the payment page 

- the individual plan becomes available again 

[Duckboy_VR]

@hubo can you put a student link for premium please 

[Stéphane16]

i have the same issue. I can't renew my premium plan. I moved to the USA from Canada and can't change the country of my account. I can't update the payment details despite having an account fro probably more than 6 years.

Can I have a direct help or someone contacting me directly please?

[Vasil]

Hey @Stéphane16,

Welcome to the thread!
Have you followed the abovementioned steps by @Joan and, if yes - where does an issue occur?
Do you get any error messages? 

We'll be on the lookout for your reply 🙂

[Randomator989]

I’m having this same issue with it saying I’m not eligible for Spotify premium individual and nothing that was recommended has worked for me but i need this fixed relatively soon as I’ve got a long flight and need some music to get me through it

any advice on what’s going on? Or how to fix it?

[Yordan]

Hey @Randomator989,

Welcome to the Spotify Community!

Could you give it another try using this link instead? Just make sure you're logged in to the correct account and the country at the bottom of the page matches that of your account.

You can also try to change your plan from your account page > Manage your plan. To make sure a payment goes through successfully, I recommend checking out this article and following the steps there.

Cheers!

[louishazelwood]

I have moved country and am trying to update my card information so that I can pay. This means I have to change my location as it wont accept my Australian card. However it will not allow me to continue my individual plan, saying that I am not eligible. I have tried to do this in a private browser, etc and followed advice given above but nothing will work.

[neitherbot]

I am shocked that a company like Spotify can't solve such a simple problem!

The first message in this thread was in 2021! Two and a half years have passed with no fixes during this time, only common advice about using incognito mode and so on, which of course doesn't help.

To solve this problem, I had to purchase the Duo plan first and then change it to Individual. In the end, I spent more money than I was supposed to, and spent about an hour reading this thread and following these stupid common pieces of advice.

Shame on you, Spotify

[oldironfoot]

I'm having the same issue. I'm currently on Premium Duo, but I'm now the only person using the account, so I want to go down to individual, but it tells me I'm not eligible. I've tried the link posted in the replies. I've tried different internet connections, private browsers, and clearing my cache and cookies. Nothing works. 

[trinilausen]

I need to change country and my card but when i change country it said that I dont meet the requirements for the individual plan 

please help, thanks 

[Jenna1607]

Hi, I'm having trouble facing the same problem. I have tried the premium trial for a week and now I wanted to subscribe to premium plan. But I'm unable to do so, as all the plans are termed only for the new subscribers. 

[fyodorali]

I've tried this and I'm still getting the same message that I'm not eligible for the individual plan. Please help 

[Cookiemnster]

I am having the exact same issue, says I am not eligible for a premium plan all of a sudden had one for over 3 years now never had any issues until now. I've tried all the stuff that was said to and still unable to get my premium back. I'm shocked that a company like Spotify can't get this resolved. I use my account all the time and now I can't very frustrating. Please help me get this resolved or tell me how to get all my music out of Spotify so I can put it some where else. 

[Teyo]

for canadian subscription heres an alternative link that worked for me
https://www.spotify.com/CA/purchase/offer/full-price-premium/?country=CA

[hayleymm]

This is still happening in 2025. 
Please, I'm begging you, fix your code.