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Keep getting cancelled

Keep getting cancelled

Kcsnapon

I have Spotify via fido and have been paying monthly for about 3-4 months once my "trial" was over. Twice in the last 3 weeks I received a text saying my Spotify premium account was removed from my fido account. Fido doesn't know why and suggests I go to fido.hub to sign up again. I don't  want to do this every 2-3 weeks. There is no way, that I can find, to contact anyone at Spotify to inquire why this is happening. Any suggestions? 

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3 Replies

MattSuda

Hey @Kcsnapon

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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Kcsnapon

Thanks

 

MattSuda

You're welcome

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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