Keep getting cancelled

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Keep getting cancelled

Kcsnapon
Casual Listener

I have Spotify via fido and have been paying monthly for about 3-4 months once my "trial" was over. Twice in the last 3 weeks I received a text saying my Spotify premium account was removed from my fido account. Fido doesn't know why and suggests I go to fido.hub to sign up again. I don't  want to do this every 2-3 weeks. There is no way, that I can find, to contact anyone at Spotify to inquire why this is happening. Any suggestions? 

3 Replies

MattSuda
Rock Star 24
Rock Star 24

Hey @Kcsnapon

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
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Kcsnapon
Casual Listener

Thanks

 

MattSuda
Rock Star 24
Rock Star 24

You're welcome

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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