My 3 months trial sub suddenly stoppped without any notifications

[DekApiz]

Plan

Premium

Country

Indonesia 

Operating System

(Android, Windows 10)

My Question or Issue

I registered for the 3 month trials on 26 June 2020 and it was fine untill today my account went back as a Free account without any notifs. Is there any solutions for this?
Thanks

[Billy-J]

Hey @DekApiz, thanks for reaching out to the Community!

Could you try following all of the steps provided in this Spotify Answer? If that doesn't help, can you let me know the status of your account here? 

Let me know how this goes!

[DekApiz]

hey @Billy-J, thanks for the answer. But, unfortunately nothing has changed (logout, clear cache, change my default browser) T_T

[Peter · Accepted solution]

Hey @DekApiz,

Thanks for confirming that for us!

In that case, make sure to reach out to our Customer Support team here. They'll be able to take a look backstage and see what's happening.

Let us know how you get on! We'll be here in case you need anything else 🙂

[DekApiz]

Thanks Peter for your help 🙂
I will try to contact them now