Spotify Community

Ebru01 · 2019-08-29

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.

Plan

Free

Country

Turkey

Device

General Mobile GM5 PLUS

Operating System

Android 8.0

My Question or Issue

Will my premium membership begin?

Will the money be refunded?

Billy-J · 2019-08-29

Hey @Ebru01, thanks for reaching out to the Community!

Could you try following all of the troubleshooting steps in this support article?

If that doesn't help, could you let me know your subscription status in your account overview page?

Keep me posted 🙂

Billy-JSpotify Star

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