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Not eligible for the Premium Solo subscription

Not eligible for the Premium Solo subscription

Plan

Free/Premium

Country

Croatia

 

Device

(Huawei Honor View 10)

Operating System

(Android 10)

 

Hello,

 

today was supposed to be the renewal of my Premium Solo subscription, but I forgot to top-up the card that was put in the payment info. When I topped-up and wanted to get the same plan it said that I'm not eligible for Premium Solo, only Duo or Family. Please help.

 

Reply
3 Replies

Hey @Merzlota7, thanks for reaching out to the Community!

 

Could you try this on a different browser or private window? If that doesn’t help, attach a screenshot of the error message you’re seeing — make sure to hide sensitive information when posting to the Community.

 

Let me know how this goes!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

This time when I logged in there was an option under Premium Solo to change my payment details. I did that and it accepted the payment so I guess that solves the issue.

Hey @Merzlota7,

 

That’s great. I'm happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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