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Hi, I am trying to update to Premium and when I'm inserting my credit card info or trying to pay with PayPal I keep getting this message: 

Hi, I am trying to update my bank card so you can take payment. I keep getting this message, can't seem to update the card details.

 

What can be the problem?

Screen Shot 2018-11-16 at 16.59.55.png
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Accepted Solutions
Marked as solution

Hi, I've tried once again today and it seems to work.

 

Thank you!

View solution in original post

3 Replies

Hey @eitan34 How's everything going? Hope you're well! First up, let me welcome you to the community! 🙂

It's always worth checking your payment card meets these requirements: https://support.spotify.com/problems/#!/article/problems-paying-for-spotify-by-card

If you have continued troubles let us know, we'd love to help out wherever possible. 🙂

Good luck!

Hi,

I've checked and tried with a couple of cards.
It also happens when I try to choose PayPal option.


Marked as solution

Hi, I've tried once again today and it seems to work.

 

Thank you!

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