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Overcharged and at the wrong date. URGENT.

Overcharged and at the wrong date. URGENT.

Hello< i was a previous student premium account holder that tried to reset his premium account and even though I did it overcharged me for the regular 10 dollars and took money out of my account at a earlier date than usual so I did not have the money in the account to pay for the fee so my account got overcharged. Is there anyway that I could be charged again after taking the money out because I will have to money, but I do not want to pay the over draft charge. Please help me out as soon as possible, Thank you. 

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1 Reply

Hi @Chrissani, welcome to the Spotify Community!

 

That's odd. Did you check if the payment that was taken before time shows as completed or pending? If it shows as pending, the funds should go back to tyour account in the following days.

 

If the payment shows completed, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know if you have questions. Have a great day!

JulianModerator
 
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