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Hello,
I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work.
Payments are up to date, the last being November 10th.
The username on my account page appears as zvbwhrq4chhdgta7nqq3cjlfm. I don't know if that was created by Spotify. I do not recognize it.
I'm experiencing the same problem in Canada, except that my account name appears fine. Just started about a month ago. Last bill payment Nov 11, 2018.
Getting very frustrated at the lack of support options at Spotify!
Hey @user-removed and @user-removed,
Thanks for getting in touch!
Find out if you have more than one account. Perhaps you upgraded one account but are logging into a different account. Here you can find instructions on how to find an account.
Another possibility is that your subscription has stopped, which can happen due to a variety of reasons. In this case you can subscribe again via this page.
Let us know if you have further questions.
Have a nice day!
I am having the same problem and have been for months!! I need real help NOW please, not a bunch of blogging.
Is there a PERSON I can talk to??
Thank you,
Shirley
Hey @user-removed.
Thanks for letting us know - great to here that the folks over at @SpotifyCares were able to solve your issue for you 🙂
In general, any account-related issues are best handled by our Customer Support team via email, chat or social media, since they are able to take a look backstage and see your account details - something that we aren't able to do on the Community. If you need to contact them, just head on over here.
Hope that helps! Let us know if you have any other questions or concerns regarding this.
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