Payment Done but not received premium service

[Vedantrshahu]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I paid via UPI for 1 month plan the money has been deducted from my account but my account is not yet upgraded. I received failed transaction error on payment gateway.

[Eni]

Hey @Vedantrshahu,

Thanks for reaching out about this here in the Community. 

Would you mind checking your Receipts page? There you should be able to see all your charges and check if your payment has gone through successfully.

If you don't see any payments there, it means that it haven't gone through successfully on our end and you should receive the money back in a few days.

If the payment has gone through successfully it's possible that you've logged in to a different account and that's why you don't see your subscription. You can check this FAQ out to know if you have more than one account. 

If you've confirmed you're in the correct account and still don't see the Premium features, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and further assist you with this.

Let us know how it goes.

[#3]

i have done payment with google pay kindly fix this issue

[Abhinavms]

paid one month premium through Google pay recently, but my Spotify account is saying the payment was failed but cash from my account is gone

[Owinosilas]

Hallo, I made a payment to renew my subscription online through my MPESA account on 11th October 2025. The money was deducted from my MPESA account but the payment was not acknowledged by Spotify, even by email, and I still don't have premium services. The status in my order history on your website says "Awaiting payment."

[FirdousaFarah]

Hi. I have the same case, was your issue resolved?

[Ivelina]

Hey @FirdousaFarah,

Thanks for posting in the thread!

If you've not already done so, make sure to check out the suggested steps by @Eni in this earlier post. 

As mentioned, if you don't see payments on the Receipts page, it means that the purchase hasn't gone through successfully on Spotify's end and you should receive the money back in a few days. 

If you're having issues paying via M-Pesa as the user @Owinosilas mentioned, you could try subscribing once again in an incognito-window on your browser. However, if it's still not working, consider also reaching out to the payment provider to ensure everything's in order from their end. 

In the meantime, you can also check out the other currently available payment ways that you can subscribe on our webpage https://www.spotify.com/premium/.

Hope this helps and we're here if anything else comes up.