Payment Failed with Visa Debit Card

[rickyyakub0907]

Plan

Premium Family

Country 

Indonesia

Device

Xiaomi Mi5

Operating System

Android Oreo

Hi recently I received email that said my payment for premium for family is failed.

Curently I use my Visa debit card for that payment and never failed in more than a year. FYI I have more than enough balance to pay my subcription

[Billy-J]

Welcome to the community.

In this case, I would reach out to your financial institution, where they can check your debit card further. You can learn more on what to do if payment isn’t going through, here. 

Hope this helps, have a good day!

Thanks,