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Payment but too many times

Payment but too many times

So i just got spotify premium for students, and i have one reciept for it, but my debit card is showing seperate transactions of 5 dollars three times. why was i charged three times in one minute for one plan for students that five dollars a month?

Plan

Premium

Country

 US

Device

Dell Laptop

Operating System

(Windows 10

 

 

 

Reply
1 Reply

Hey @m4tthew15,

When you received two or more payments by Spotify on the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the confirmation button in the subscription email twice or more and so more transactions went through. Don't worry, this charges will just get added to your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 or more months.

 

Have a nice day!

LK608

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