Payment failed

[user-removed]

I can not buy a premium account, I open a new account but it did not work, I get the error that payment failed.

[Billy-J]

Hey @user-removed,

Sorry to hear this.

Could you try subscribing to Premium using another device? Also, please do check your internet connection. 

If that doesn’t help, I would try using another payment method, to see if that does the trick.

Keep me posted 😊

[user-removed]

It did not work my friend, could it be that my card was blocked by the site?

[Billy-J]

@user-removed,

Thanks for the reply!

I think possibly there is a block for non-payment.. I'd suggest reaching out to Spotify to see if this is the case or not they can check backstage too 🙂

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

Keep me updated 😊