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Payment is done but the plan hasn't been upgraded

Payment is done but the plan hasn't been upgraded

Have made the payment but have not upgraded my plan yet it's been 5 days

Plan

Premium

Country

 

Device

(Samsung Galaxy s23)

 

 

My Question or Issue

What to do? Help

Reply
1 Reply

Hey @Shampa09,

 

Thanks for coming to the Community.

 

Here's what to try if you’ve upgraded to Premium but don't see it in the app:

 

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt Spotify sent to your email inbox.
      Make sure you're signing in with the username on that receipt.

 

Upgraded-not-Premium-twitter_support.png

 

If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction 🙂

MaximSpotify Star
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