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Payment not processed

Payment not processed

Plan

Free/Premium

Country

India

Device

(iPhone XR)

Operating System

(iOS 14)

 

My Question or Issue

Paid for premium...charged 999 for a year...but still appears as fee...

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1 Reply

Hey @ØRTHØDØX, thanks for reaching out to the Community!

 

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes.

Billy-JSpotify Star
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