Announcements

Payment plan

Payment plan

Price4

I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter

Reply
1 Reply

OscarDC

Hey @Price4

 

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

 

Usually, this type of issue happens when you make the payment into a different account by mistake. We'd recommend logging out and back in following the steps in this article.

 

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 

 

In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

 

Hope this helps. If anything else comes up, the Community will be here for you.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Env: prod