Payment twice

[Camomu10]

I was going to subscribe to the student discount, but I didn't upload the documents they ask. Even so, there's a payment made twice for that service and I don't even have it. What can I do?

[Jack]

Hey @Camomu10, help's here!

Rest assured, this just sounds like pending payments. This means that the transactions weren't successful. No money will actually be taken, and the funds should reappear on your statement. The time this takes can vary, depending on your bank.

Just to be sure though, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to take a look under the hood to confirm that for you.

We'll also be able to help you with your subscription from there 🙂

We hope this puts your mind a little more at rest for now. Let us know how it goes with the folks on email / Twitter!