Announcements

Help Wizard

Step 1

NEXT STEP

Payment

Payment

Plan

Free/Premium

Country

 Latvia

Device 

iPhone 8

Operating System

(iOS 11

 

My Question or Issue

 I just tried paying with newly registered credit card and website showed me error, however money from my bank account is gone, tried the same thing again, happened all the same, so basically I paid twice but still dont have my subscription 

2C2611C5-528B-48B5-82F9-3E2C2C6C67EE.png
Reply
1 Reply

Hi there!

 

Welcome to the Spotify Community!

 

It seems as though there must've been an error in processing your payment. 

 

If you haven't received a receipt from Spotify and your Premium membership hasn't activated then the payment will be reversed. Reversals can take up to 14 working days to reflects.

 

Try subscribing again after doing the following:

 

Using a different browser 

Using incognito mode

Clearing the cache and cookies

Soft reset

Try a different device

 

Let me know if this helps.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random