Payment

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Payment

pelasia021
Newbie

Plan

It was premium for students

Country

 Poland

Device

Xiaomi REDMI 4a, Lenovo

Operating System

windows 7, android

 

My Question or Issue

 Hello. I subscribed for "premium for students" on the 5.10.2018, I've sent my schedule for you and all, you verified it and said "hey, thanks, you will be charged now with 9,99 PLN instead of normal 19,99 pln". And yet I was charged 19,99pln ALL THIS TIME. Since the 5th of October, up to this day, you charged me 10pln too much every single month. Today I cancelled my subscription. I hope you won't charge me a dime from now on. So, please, explain to me, why did you lie to me? I'd like my money back.

1 Reply

Re: Payment

Rock Star 14
Rock Star 14

Hey there @pelasia021!

 

I'm sorry to hear your having this issue so let's try a few steps together to have it solved.

Please check this two help guides on charging reasons and refund policy:

- Why have i been charged?

 

- Refund Policy

In addition, please check the steps on this help form as they can lead you to either solving or directing the issue to the tech support to solve it for you

 

Hope this helps =)

OneByBooRock Star 14
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