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My Question or Issue
My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account living at the exact same address in Germany. Switching the subscription worked but the address verification failed. I figured that my account region may be a problem, and tried changing my region by switching payment methods, but all the applicable payment methods for Germany (PayPal and credit card) are not accepted, saying the region does not match.
What could I do to get the Premium Duo subscription working?
Solved! Go to Solution.
Hi there @UnhappyUser2021,
Thanks for reaching out to the Community.
Since the Premium Duo subscription is for users who live at the same household, both accounts must be registered in the same country.
To change your account's country settings to the country you're currently living at, you need to change your payment method to one issued in the same country where you're currently living, by following the steps in this article. Keep in mind that the country change will take place in your next billing date and only then you'll be able to invite the other user to your plan.
If you already tried using a payment method registered in Germany and you're still having trouble, we suggest checking directly with your bank/payment method provider that it meets all these requirements. If it does, try from a different device and connection. It's also worth trying with a different browser and using a private/incognito window.
Hope this helps. Keep us posted on how it goes.