Premium Subscription Charged from an Old Credit Card

[wolfaust]

Hello,

I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a payment method, but the receipt shows my old credit card.

I can see that even if I changed my saved payment method and credit card on the saved payment cards page, on the Account overview page, it still shows my old credit card and it is not updated when I changed my saved payment method on the correct page.

Conclusion: Even if you are saved your new payment method on the saved payment cards page, Spotify won't change the saved payment method on the Account overview page Update Plan section.

Why is this happening?

[Maxim]

Hey @wolfaust ,

Thanks for coming to the Community.

Can you please try using an incognito browser window or another device to update your payment details?

I also recommend making sure that your new card is issued in the same country as the one set on your account, and that the card has been enabled for international online secure payments, otherwise the system might not accept the new card 🙂

Let me know how it goes.

[wifirouter]

did you delete your old card and update with your new credit card exactly? Or did you add the new information on the old card? my advice is first stop your premium membership and delete your card. Start a new subscription with your new card after the default subscription date expires. this way you will get an exact solution. 🤔

[rgecweb]

This just happened to me. I added a new card. and then deleted the old card. Still got charged on the old deleted card. 

[Yordan · Accepted solution]

Hi there @rgecweb!

It's possible that you just saved a payment card, but didn't update your payment details. Note that the saved details don’t automatically apply to your plan. To update the payment details, go to Manage your plan on your account page.

In case you were charged both on the new card and the old one, you might have another Premium account. I recommend checking out this article for more info on how to proceed.

Cheers 🤘

[rgecweb]

Thanks > pretty bad ux

[22ohuk7osbz4p4t0rc0r]

I've tried changing the credit card number again but it's still pulling from the old number and it's doing it on multiple accounts. Help!

[PerlEapp]

Plan

Premium

Country

Mexico

Device

iPhone 

Operating System

iOS 10, 

My Question or Issue

I´m paying my subscription with my eliminated credit card and with the new credit card I registered. The bank ( the one I eliminated) said the commerce must notify them, to avoid a suspected fraud, if they cancel the payment. 

I already check that credit card is not in my account. 

Please help me. 

[waces]

Plan

Premium

Country

Irelans

Device

Irrelevant

Operating System

Irrelevant

My Question or Issue

I wanted to change my payment card for the future payments. I added the new card (card is working,have way more than enough money on that). It asked for authorisation,charged my card with 2€,redirected to the account page and the payment card is …. the old one. So,i trid again,redirected to authenticate,charged with 2€,redirected back and …. still the old card.

For me that’s the last drop to cancel spotfiy forever as it seems the very basic features are not working. I know a few long threads about the issues but for a service it’s the very bare minimum to be able to manage my payment methods. That’s the lowest of the bars.