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Premium account gives me ads

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Premium account gives me ads

Bregtvdb
Casual Listener

2 weeks ago I am getting ads on my premium account

 

Plan

Premium

Country

Belgium

Device

Samsung Galaxy S10+

Operating System

Latest Android version

 

My Question or Issue

2 weeks ago I began getting ads on my premium account.

I already logged off and on again.

I checked my payments. (All payed)

I checked my subscription. (Premium)

 

I did already take all the steps necesary to repair this issue. (Read on this forum)

 

What can I do?

 

Kind regards,

 

 

Bregtvdb

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Premium account gives me ads

OneByBoo
Rock Star 19
Rock Star 19

Hi @Bregtvdb,

thanks for answering !

 

Podcasts can have embedded ads in them as they're uploaded content and not created one.

 

If you're experiencing ads while listening to Podcasts this is the reason behind it.

Users who create and upload their Podcasts to the app have probably edited them with ads and uploaded them to the app.

 

Therefore, these ads cannot be removed as part of a non-ads premium account.

 

However, if as a Premium user you encounter ads on your regular music content such as playlists, albums etc please reply back to the post and i'll check it out for you.

 

Hope this helps.

Let me know if you have any further questions 🙂 

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

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20 Replies

Re: Premium account gives me ads

OneByBoo
Rock Star 19
Rock Star 19

Hi there @Bregtvdb,

thanks for posting !

 

Could you please let me know if you're experiencing these ads while listening to regular music content or while listening to Podcasts ?

 

Furthermore, please visit your account overview page at Spotify.com and make sure that your subscription status hasn't changed lately.

 

Waiting on your update 🙂

OneByBooRock Star 19
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Re: Premium account gives me ads

Bregtvdb
Casual Listener

Hi OneByBoo, indeed, it is only with podcasts I think.
It's strange that the commercials are in dutch (my native language) and they are not announced by the host.
Could you explain why this is ie how they do this?

Thank you,

Bregtvdb

Solution!

Re: Premium account gives me ads

OneByBoo
Rock Star 19
Rock Star 19

Hi @Bregtvdb,

thanks for answering !

 

Podcasts can have embedded ads in them as they're uploaded content and not created one.

 

If you're experiencing ads while listening to Podcasts this is the reason behind it.

Users who create and upload their Podcasts to the app have probably edited them with ads and uploaded them to the app.

 

Therefore, these ads cannot be removed as part of a non-ads premium account.

 

However, if as a Premium user you encounter ads on your regular music content such as playlists, albums etc please reply back to the post and i'll check it out for you.

 

Hope this helps.

Let me know if you have any further questions 🙂 

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Premium account gives me ads

Bregtvdb
Casual Listener

thank you very much 😉

Re: Premium account gives me ads

OneByBoo
Rock Star 19
Rock Star 19

Hi @Bregtvdb,

 

You're more than welcome.

 

Enjoy Spotify 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium account gives me ads

lepsilak
Visitor

I just started listening to Michelle Obamba's podcast and Salesforce and Dawn (dish soap) are peppering the podcasts with ads. I hate it! I pay $10/month to not listen to ads. What's going on?

Re: Premium account gives me ads

Xenia
Moderator
Moderator

Hey @lepsilak,

 

Thanks for reaching out here and welcome to the Community! We're happy to shed some light on the situation 🙂

 

As mentioned by @OneByBoo podcasters can now choose to include dynamic ads into their episodes with Spotify as the receiving end of content and functioning as an "open stage" streaming platform for all. There's more info on ads in podcasts in this Spotify Answer.

 

Hope you find this information useful. Let us know if you have any other questions.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen

Re: Premium account gives me ads

ccwillcox
Visitor

Listening to Frank Sinatra radio on premium during Spaghetti night with the kids and getting hammered with political bashing ads between every song. What gives?

Re: Premium account gives me ads

Ver
Moderator
Moderator

Hey there @ccwillcox,

 

Thanks for reaching out to us and welcome to the Community. This sounds odd and we'll do our best to help you out.

 

When the account is on Premium, there shouldn't be audio ads while enjoying music content. That's why it's a good idea to try with some troubleshooting steps so we can investigate this further. 

 

Can you restart the device? Then you can log out and log back in to the account.

 

If the issue persists, we'd need more information about it. 

  • On which device does the issue occur?
  • Is this the first time you're experiencing this issue?

Keep us posted! If you have more questions, we are here for you.


 

 

 

VerModerator
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