Premium ended early?

[X13]

I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore

[Alex]

Hi there @X13,

Thanks for the post. 

Most likely your last payment has failed multiple times, so the system has tried to take the subscription amount for a few days in a row without success. Essentially, not cancelling your Premium subscription on the day the first payment has failed. Once the payment goes through your subscription is automatically extended.

You can visit this support page for more help with failed payments.

Hope this helps.

[Deagleonvalium]

I used a gift card for my subscription started on July 24th 2022 ended June 19th 2023 then I used another gift card while they said i would get my month back. Well surprise it expired on June 19th again. So right now I could be using a phone that has no SIM card no internet connection to attempt to get my three and a half plus weeks back 😉

[Joan]

Hi @Deagleonvalium,

Thanks for the reply. From what you've described, it seems your billing date is on the 19th, which is why it stayed there. Regarding why that might be the case, it's most likely related to failed payments as previously explained by @Alex. The best course of action would be to double check your receipts page to see how everything has transpired date by date.

Hope this helps.

[wonnies]

I renewed my subscription on September 16th. It's October 3rd and it went out this morning. It hasn't even been a month 

[Nikola]

Hey @wonnies 
 

Thanks for writing in the Community.
 

It sounds like your issue is quite similar to the one that @Alex clarifies in this thread. Check out the first reply. To make sure that’s correct check out your Order history here.
 

Keep us in the loop!
 

[#7]

I have paid for my premium student package on November 1st but the package only lasts until November 14th. Why is that?

[#8]

Tengo mi recibo y cobro en tarjeta de hace 7 días pero no me deja usar el premium. Ayer si me dejaba.

[#9]

Adquiri promoción de 3 meses de spoty five prime por 129 ya ya no lo tengo

[Ssvunrizze]

HELP, I JUST PAID MY SPOTIFY PREMIUM LAST NIGHT AND WHEN I CHECK MY SPOTIFY MY SPOTIFY PREMIUM WAS GONE!?