Premium is being weird

[AlanaBurch]

I just subscribed to premium for the second time and for some reason, it isn't working very well. I no longer have ads and I can choose which songs I want to listen to but I have limited skips, I can't push the "previous" button, and if I push the shuffle button at the bottom of a song it shows me a message that says, "you've found a premium feature". I've restarted my phone, logged out and logged back in, and even deleted and redownloaded the app. What's happening?

[MonicaM_Bogota]

Hi, @AlanaBurch!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try reinstalling the app with the steps here.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.