Account Settings

[PatriceB1]

I have a Premium account, being charged for it and all, but on the mobile app I'm not able to skip ads or songs.

I've logged out of the app, turn my phone and its still not working. The app has my account listed as "Premium" but I'm not getting the benefits.

My username: patriceb.
I need this resolved like ASAP.

[MonicaM_Bogota]

Hi, @PatriceB1!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try reinstalling the app with the steps here.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.