Premium not working offline

bella171 · 2017-09-23

I have upgraded to Spotify Premium, and seem to have every feature except being able to play music offline. When I upgraded the email was incorrect so I was not sent a receipt. I have since updated my information but it still doesn't work. Others in my family plan have the same problem. Any thoughts?

Maxim · 2017-09-24

Hey @bella171,

I'd recommend reinstalling the Spotify app. Maybe that'll fix it 🙂

https://support.spotify.com/article/reinstallation-of-spotify/

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