Premium not working

[Mizbeautifullov]

I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was already charge Aug 1, 2017. Just crazy! Today is August 7, 2017.

[Daisy]

Hey @Mizbeautifullov.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium features, could you have a look at this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• The status of your subscription
• The status of your payment
• That your Premium subscription isn't on another account

Thanks! Let us know how you get on.