Premium not working

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Premium not working

Mizbeautifullov
Newbie
I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was already charge Aug 1, 2017. Just crazy! Today is August 7, 2017.
1 Reply

Re: Premium not working

Moderator
Moderator

Hey @Mizbeautifullov.

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium features, could you have a look at this page and go through the steps? :)

 

Also be sure to check the following:

    • Log out and back into your account
    • The status of your subscription
    • The status of your payment
    • That your Premium subscription isn't on another account

Thanks! Let us know how you get on.

Daisy Moderator
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