Hello. I'm a Premium user and I've downloaded the app in my new phone. I've been automatically changed to a free user and I paid for my subscription in August. I should be Premium. Please help.
Hey @gustavofirenze, and welcome to the community.
Hope you're doing great!In this case, could you try a quick log out/in to see if that makes a difference? If that doesn't help, could you try follow these steps?If you're still having trouble, try accessing your account on another device to see if that makes a difference.
Keep me posted 🙂
hey, did you solve your problem? I have the same problem and I don't know how to do
Thanks for also reaching out. Could you try following the steps I provided in my last reply to see if that helps with your issue?
Hey Billy-J, I tried following all the steps but nothing changed
Having the exact same issue here. Just started today.
I have payed my monthly fee on 16th september 2018, but have been downgraded to free user. Please advice.
Hey @Milan10, @gustavofirenze and @lindagrg91,
It sound like you are logging in with the wrong account. It's very easy to create a new account with us so it can happen that users have a second account with us they do not know about.
We wrote a support article where you can read how to find any account you might have.
Hope that works for you!
Let us know if you have further questions. Have a nice day 🙂