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i have 2 questions 

1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?

2. How can I change my user name on the account section? It’s super long

thanks in advance 🤗


1 Reply


Hi there, 


Welcome to the Community.


  1. Are you trying to listen to offline music without Wi-Fi? You have to make sure you downloaded your music in order to be able to listen to it offline, just go to Your Library/Playlists/Albums that you'd like to save offline and switch the "Download" button on. 
    download.jpg     downloading.jpg

  2. Is your account connected to your Facebook? If this is the case, 

    I recommend you to confirm if the option "Facebook Processing Data" is enabled here.

Let me know how you get on 🙂

BruneliciaSpotify Star
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