Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium subscription

Premium subscription

danabar

hello(;

i have 2 questions 

1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?

2. How can I change my user name on the account section? It’s super long

thanks in advance 🤗

 

Reply
1 Reply

Brunelicia

Hi there, 

 

Welcome to the Community.

 

  1. Are you trying to listen to offline music without Wi-Fi? You have to make sure you downloaded your music in order to be able to listen to it offline, just go to Your Library/Playlists/Albums that you'd like to save offline and switch the "Download" button on. 
    download.jpg     downloading.jpg

  2. Is your account connected to your Facebook? If this is the case, 

    I recommend you to confirm if the option "Facebook Processing Data" is enabled here.

Let me know how you get on 🙂

BruneliciaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts