Help Wizard

Step 1


Premium subscription

Premium subscription




 United Kingdom


My Question or Issue


Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now also it won’t let me subscribe again? Every time I do it tells me that ‘I’ve reached the maximum subscriptions for my mobile number.’ I survive long road trips with my Spotify so this is a massive inconvenience


Thanks in advance,



1 Reply

Hello @Leanne4!

I understand your concern about this. Don't worry, I'll try to help you out 🙂

Sounds like this could be a non-official email from a malicious email address.
I'd recommend checking out this Support article for the next steps to take.

Important: Do not click any links, download any files or give important info.

Hope this helps and let me know how you get on!

Jose_MSpotify Star
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Note: I'm not a Spotify employee.

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