Problem with Family account

[gabrielafroes]

I am a Premium user and have been for the past year. Last January my husband and I moved to another state, and our account remained fine. Today he lost access to it (I am the main user) allegedly because Spotify cannot verify we live in the same address. I have updated my account details and resent an invitation to his e-mail, but we get the same reply: Spotify cannot verify you live in the same address. What do I do? Who do I call? What number?

We live in São Jose dos Campos, SP, Brazil. I can send gas/light bill recepts to prove we live together, but I cannot find a place to talk to someone about it. Tried Facebook help but no reply.

[MonicaM_Bogota]

Hi, @gabrielafroes!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need some extra help.