Problem with the payment student premium plan

Adrielf01 · 2018-10-10

Plan

Premium

Country

Brazil

My Question or Issue

I can't do my student premium plan, I have been authorized for this plan 2 days ago, but when I put my credit card number to do my plan one erro happens, the error says: failed attempt to pay, try later, but I tried with 3 differents credit cards and doesn't work.

Jose_M · 2018-10-10

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Hope this helps and let me know if there's anything else I can help with 🙂

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Bittencourt · 2018-10-12

Oi @Adrielf01, tudo bom?

Espero que a resposta anterior tenha te ajudado. Se não, sugiro que tente novamente usando outros navegadores do seu computador. Limpar o cache/cookies antes também é uma boa.

Me conta depois se deu certo!

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