Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free/Premium
Country
Taiwan
Device
IphoneX
Operating System
iOS 12.0.1
My Question or Issue
I was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it always showed payment fail even I change to another card. I called to the bank company, they said there was no fail payment in their record, so I don’t know who can I contact to solve this problem, can anyone help me? Thank you so much.
Solved! Go to Solution.
Hey @Chengchiali, and welcome to the community.
Hope you're doing great!
In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.
You can also check out some subscription-related answers over at the Spotify Answers board.
I hope this helps. If you need help with anything else, just let me know 🙂
Hi @Billy-J,
Thank you for your response.
I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.
Have a nice day 🙂
Hey @Chengchiali, and welcome to the community.
Hope you're doing great!
In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.
You can also check out some subscription-related answers over at the Spotify Answers board.
I hope this helps. If you need help with anything else, just let me know 🙂
Hi @Billy-J,
Thank you for your response.
I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.
Have a nice day 🙂
Hey @Chengchiali.
Thanks for reaching back out to me 🙂
I'm so glad to hear things are working again! If you need help with anything else, just let me know (or you can always start up a new thread and the community will be more than happy to help)
Have a nice day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…