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I can’t pay with card

Solved!

I can’t pay with card

Chengchiali

Plan

Free/Premium

Country

 Taiwan

Device

IphoneX

Operating System

iOS 12.0.1

 

My Question or Issue

I was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it always showed payment fail even I change to another card. I called to the bank company, they said there was no fail payment in their record, so I don’t know who can I contact to solve this problem,  can anyone help me? Thank you so much.

Reply

Accepted Solutions
Marked as solution

Billy-J

Hey @Chengchiali, and welcome to the community.

Hope you're doing great!

 

In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.

 

You can also check out some subscription-related answers over at the Spotify Answers board. 

 

I hope this helps. If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Chengchiali

Hi @Billy-J,

Thank you for your response.

 

I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.

 

Have a nice day 🙂

View solution in original post

3 Replies
Marked as solution

Billy-J

Hey @Chengchiali, and welcome to the community.

Hope you're doing great!

 

In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.

 

You can also check out some subscription-related answers over at the Spotify Answers board. 

 

I hope this helps. If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Chengchiali

Hi @Billy-J,

Thank you for your response.

 

I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.

 

Have a nice day 🙂

Billy-J

Hey @Chengchiali.

Thanks for reaching back out to me 🙂 

 

I'm so glad to hear things are working again! If you need help with anything else, just let me know (or you can always start up a new thread and the community will be more than happy to help)

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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