I can’t pay with card

[Chengchiali]

Plan

Free/Premium

Country

 Taiwan

Device

IphoneX

Operating System

iOS 12.0.1

My Question or Issue

I was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it always showed payment fail even I change to another card. I called to the bank company, they said there was no fail payment in their record, so I don’t know who can I contact to solve this problem,  can anyone help me? Thank you so much.

[Billy-J · Accepted solution]

Hey @Chengchiali, and welcome to the community.

Hope you're doing great!

In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.

You can also check out some subscription-related answers over at the Spotify Answers board. 

I hope this helps. If you need help with anything else, just let me know 🙂 

[Chengchiali · Accepted solution]

Hi @Billy-J,

Thank you for your response.

I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.

Have a nice day 🙂

[Billy-J]

Hey @Chengchiali.

Thanks for reaching back out to me 🙂 

I'm so glad to hear things are working again! If you need help with anything else, just let me know (or you can always start up a new thread and the community will be more than happy to help)

Have a nice day!