My Question or Issue
I was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it always showed payment fail even I change to another card. I called to the bank company, they said there was no fail payment in their record, so I don’t know who can I contact to solve this problem, can anyone help me? Thank you so much.
Solved! Go to Solution.
Hey @Chengchiali, and welcome to the community.
Hope you're doing great!
In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.
You can also check out some subscription-related answers over at the Spotify Answers board.
I hope this helps. If you need help with anything else, just let me know 🙂
Thank you for your response.
I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.
Have a nice day 🙂