Rapipago

[AnahiStorm1]

Plan

Premium

País

Argentina

Dispositivo

Computadora Asus y Galaxy A03 Cor

Sistema operativo

Windows 10

Mi pregunta o problema

Hoy pagué en Rapipago por mi cuenta Premium Individual por 3 meses, pero en mis dispositivos no puedo usar Premium todavía y ya pasaron dos horas desde que se efectuó el pago

[Lyubka]

Hey @AnahiStorm1,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

We'd recommend that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for the subscription. If you don't see the payment there, it means that it hasn't gone through successfully on our end.

In case you see that everything is good with the payment, but you're still not able to access Premium features, we'd suggest reaching out to our Customer Support via one of the channels here. As much as we'd like to help you - we don't have access to the necessary systems and tools to check this, however, the teams should be able to take a closer look into your account. 
 

Hope this helps. If anything else comes up, the Community will be here for you 🙂 

[#3]

Hola,el día 23/01/24 abone el plan premiun de 3 meses a través de rapi pago pero aun no cuenta sigue siendo free,ya me fije y la cuenta es la misma.

[JoaquinOllo]

Country

Argentina

Device

Samsung S22

Operating System

Windows 10

Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con el servicio gratuito.¿Cómo debo proceder?

[Ivelina]

Hey @JoaquinOllo,

Welcome to the Community! We hope you don't mind us responding in English as this is the official language of the forum. 

If you've paid and you've been charged, make sure you're logging into the correct account as you can be logged into two separate Spotify accounts both in the app and on our web page here. 

We recommend that you log out > log back in and if you think it's possible that you have more than one account, it's worth checking this article. 

If you're sure you're logged into the correct account, but you're still seeing ads, give us as many details as possible (is this happening during music/podcast playback for example) so we can decide what is best to suggest next.

Hope this info helps and keep us posted 🙂

[#6]

Tengo comprobante de pago pero nunca se activo la cuenta... Necesito ayuda

[Hanstoppen]

Hola. Estoy intentado pagar mi premium con rapipago online y no encuentro la opción de esta empresa, tampoco de D.local como pone en el boleto de pago. Alguna ayuda?

[MartinT]

Hi @Hanstoppen, 

Thanks for reaching out to the Community. 

RapiPago is a cash based payment option and that is why you are unable to locate an online option to finalize a payment. As for DLocal it is currently supported in Brazil and in Argentina. If DLocal doesn't come up as a payment method we would suggest opening up an incognito tab to and try to process the payment from there. 

Hope this helped out.

[noneya89]

Hi, I was able to get Rapi Pago to function.  However, I had to generate a code and pay it at an office in Buenos Aires.  It was a difficult task and once paid, took about 24 hours for Spotify to recognize it.  Just wanted to let you know since neither Rapi Pago or Spotify will be of much help.  It does seem to have worked in the end.

[jandui]

Cuánto pagaste? Ha cobrado impuestos?

[Lourdesl_]

Hola! tengo el mismo problema, anoche pagué por 1 año, y hasta el momento no puedo usar premium ya pasaron más de 12 horas, a pesar que en el cupón que ellos generan dice acreditación inmediata. Solucionaste tu problema?

[Lourdesl_]

Hola!!! tengo el mismo problema, también pague 1 año por rapipago mediante Dlocal.com y hasta el momento sigo con la cuenta gratuita! ya pasaron más de 12 hs. Solucionaste el problema? Cuando tiempo tardo? En el cupón que ellos generan dice que es una acreditación inmediata, cuando no es es así.

[Lourdesl_]

Hola! solucionaste el problema? Ya pague y sigo con cuenta gratuita, ya pasaron más de 12 hs 

[Vasil]

Hey @Lourdesl_,

Hope you don't mind us replying in English 🙂 
RapiPago payments can take up to 72h to get registered. In case your Premium doesn't activate by that time, do let us know.
Hope things work out for you soon; cheers!

[__rocio_]

Te pusieron premium? cuanto te tardo?

[__rocio_]

Te pusieron premium? cuanto te tardo? estoy igual

[Val252]

Hola! Estoy con el mismo problema, lo pudiste solucionar?