Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Can you double check your account and let me know if you see an option to add more Premium time (for instance, 3 months) when trying to renew? I’d also recommend reaching out to the payment method provider for further clarification.
Keep me posted 🙂
Hey there @Maheshp,
Just jumping in here to add some extra info to what @Billy-J mentioned.
When you prepay in advance the time gets added on top of any Premium time you might have left.
So if you activate more Premium months now, they will start after the 23rd of August.
Hope you find this useful. Keep us posted if you have any questions.
Thanks for reaching out about this here.
The updated expiry/renewal date should be visible in your account overview (Your plan) after the renewal you mentioned takes place. If the new date is still not visible there, try logging in and out to see if that shakes things up.
Hope you'll find this useful. Cheers!