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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129119 Views

69 replies

9 likes

Premium for Family
  • 129119 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57749 Views

87 replies

4 likes

  • 57749 Views
  • 87 replies
  • 4 likes

Superuser Contribution me suscribi al plan familiar pero me cragaron el plan individual.

El dia 17 de Octubre me suscribi al plan familiar, pero en mi tarjeta se crago $115 del plan individual, pero lugo lo cambie, pero no me han cargado la diferencia. Y tambien en mi facturas aparecen los $115, y nos hanllegado correos en los que dice h...

Visitor

El dia 17 de Octubre me suscribi al plan familiar, pero en mi tarjeta se crago $115 del plan individual, pero lugo lo cambie, pero no me han cargado la diferencia. Y tambien en mi facturas aparecen l...

Alex

Spotify Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subskrypcja premium nie działa

Dostałem potwierdzenie zakupu i w panelu klienta widnieje subskrypcja premiu, lecz w żadnej wersji aplikacji nie mogę używać wersji premium.

Visitor

Dostałem potwierdzenie zakupu i w panelu klienta widnieje subskrypcja premiu, lecz w żadnej wersji aplikacji nie mogę używać wersji premium.

Dian

Spotify Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Duo not working

I started a Premium Duo subscription on my account. My partner added herself on through the link. My partner is able to use it on her phone, but it still shows as a Free Account on my phone and Desktop app. I have tried reinstalling, logging out etc....

Casual Listener

I started a Premium Duo subscription on my account. My partner added herself on through the link. My partner is able to use it on her phone, but it still shows as a Free Account on my phone and Deskt...

Lyubka

Moderator

1267 Views

4 replies

1 likes

  • 1267 Views
  • 4 replies
  • 1 likes

Solved!! Why are there commercial on premium account?

Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.

Visitor

Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...

LanceNielsen

Visitor

628 Views

3 replies

3 likes

  • 628 Views
  • 3 replies
  • 3 likes

Superuser Contribution está sendo cobrado no meu cartão uma conta que não uso

Fiz o plano individual mas não consegui acessar, ai comeu usei o Duo do meu namorado, porem esta sendo cobrado no cartão da minha mae o individual

Visitor

Fiz o plano individual mas não consegui acessar, ai comeu usei o Duo do meu namorado, porem esta sendo cobrado no cartão da minha mae o individual

MihailY

Moderator

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como quito mi tarjeta de spotify

Tenia un plan activo, ya lo cancelé pero no me aparece la opción de borrar mi tarjeta del banco

Visitor

Tenia un plan activo, ya lo cancelé pero no me aparece la opción de borrar mi tarjeta del banco

MihailY

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Can the plan member stop the duo premium?

If you’re part of a duo premium account can you cancel the entire subscription if you are the plan member?

Visitor

If you’re part of a duo premium account can you cancel the entire subscription if you are the plan member?

Maxim

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution App switched my plan

Can anybody help me? I had a premium student plan or whatever the $4.99 one is and it switched me to a $9.99 one for some reason? What can i do?

Visitor

Can anybody help me? I had a premium student plan or whatever the $4.99 one is and it switched me to a $9.99 one for some reason? What can i do?

Novy

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium payment is 69000VND instead of 59000VND

I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone got a similar situation or any idea?

Newbie

I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone go...

Lyubka

Moderator

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** a month Somehow a charge of $75 for a duo

Duo Account NOT authorized Charges fir $75 will be disputed. I ONLY have a Premium Acct. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Duo Account NOT authorized Charges fir $75 will be disputed. I ONLY have a Premium Acct.  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Opera...

MihailY

Moderator

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Billing Dates

My Question or Issue:Hi, so I've been using Premium for a while and just cancelled it today (for reasons that I will not share for my own privacy :)) and I was checking my reciepts and I noticed that the day I got Premium was also when I was charged....

Visitor

My Question or Issue: Hi, so I've been using Premium for a while and just cancelled it today (for reasons that I will not share for my own privacy :)) and I was checking my reciepts and I noticed th...

Lyubka

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changer d'abonnement

Est-il possible de changer son abonnement spotify ? De passer de premium solo a premium etudiant ???

Visitor

Est-il possible de changer son abonnement spotify ? De passer de premium solo a premium etudiant ???

Alex

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Can paid subscriptions be shared with family accounts?

Plan Family Premium Country Australia Device Various Operating System Various Hi all,I recently paid for a podcast subscription. Is it possible to share this with my Spotify family accounts? Thanks

Music Fan

Plan Family Premium Country Australia  Device Various Operating System Various   Hi all, I recently paid for a podcast subscription. Is it possible to share this with my Spotify family a...

1110079800

Visitor

1494 Views

2 replies

0 likes

  • 1494 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I had headspace + spotify as premium plan, and now this is not valid anymore

Plan - Spotify premium + headspaceFree/Premium - PremiumCountry - Sweden DeviceAll devices - Iphone 13 Pro & Macbook pro 2020Operating SystemMacOS Monterey My Question or IssueFor some reason my plan has been updated because i forgot to pay my subscr...

Visitor

  Plan - Spotify premium + headspace Free/Premium - Premium Country - Sweden   Device All devices - Iphone 13 Pro & Macbook pro 2020 Operating System MacOS Monterey  &nbsp...

Kiki28

Casual Listener

4625 Views

5 replies

0 likes

  • 4625 Views
  • 5 replies
  • 0 likes

Student plan

I haven’t been able to find an answer anywhere, but are you qualified for the student plan if you are a high school student? And if so how do you go about signing up?PlanStudent planCountryUS

Newbie

I haven’t been able to find an answer anywhere, but are you qualified for the student plan if you are a high school student? And if so how do you go about signing up? Plan Student plan Country US...

Bittencourt

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Bougth wrong subscription

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...

Casual Listener

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...

Sarah973

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trying to change my Country

Hello there, As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to redeem it but it says my account isn’t at the same region the ...

Newbie

Hello there,  As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to rede...

Dian

Spotify Legend

379 Views

1 replies

0 likes

Account subscription
  • 379 Views
  • 1 replies
  • 0 likes