Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 144496 Views
- 99 replies
- 12 likes
- 144496 Views
- 99 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 16795 Views
- 27 replies
- 4 likes
- 16795 Views
- 27 replies
- 4 likes
Superuser Contribution Pago mensual
PlanFamiliar CountryMéxico DeviceMotorola Edge 20Operating SystemAndroidMy Question or IssueHe tenido el problema este mes de que he pagado dos veces para continuar con mi cuenta premium familiar y aún me aparece en la aplicación una alerta que no se...
- Plan Familiar Country México Device Motorola Edge 20 Operating System Android My Question or Issue He tenido el problema este mes de que he pagado dos veces para continuar con mi...
-
-
- Spotify Legend
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Music and Audiobook Subscription Tier?
I was excited to learn that Spotify brought in a ton of audiobooks. However, I was quickly disappointed to find out that each title has to be purchased. Is there a plan to offer a subscription tier that would allow include all music and audiobooks?
- I was excited to learn that Spotify brought in a ton of audiobooks. However, I was quickly disappointed to find out that each title has to be purchased. Is there a plan to offer a subscri...
-
-
- Spotify Star
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Dúvidas de compartilhamento dou
Fiz o compartilhamento do meu plano DOU no entanto não consigo visualizar se a pessoa ainda está utilizando. E não quero ficar perguntando.Como faço para ver este detalhe?
- Fiz o compartilhamento do meu plano DOU no entanto não consigo visualizar se a pessoa ainda está utilizando. E não quero ficar perguntando. Como faço para ver este detalhe?
-
-
- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Can I give my Microsoft Spotify premium code to someone else
I got a free 3 months from Microsoft rewards but I'm not eligible to use the code so can I give my friend my Spotify free subscription or is that not allowed.
- I got a free 3 months from Microsoft rewards but I'm not eligible to use the code so can I give my friend my Spotify free subscription or is that not allowed.
-
-
- Visitor
- 547 Views
- 1 replies
- 0 likes
- 547 Views
- 1 replies
- 0 likes
Superuser Contribution Provide an email notification a month before a student account expires
Please provide a email notification a month before a student account is set to expire. You say you do this, but I have NEVER received a notification prior to being charged full price (although I get spammed with security notifications every time I lo...
- Please provide a email notification a month before a student account is set to expire. You say you do this, but I have NEVER received a notification prior to being charged full price (although ...
-
-
- Moderator
- 385 Views
- 1 replies
- 0 likes
- 385 Views
- 1 replies
- 0 likes
Superuser Contribution Can't activate Student Plan.
PlanPremiumCountryUSADevicePC, iPhone 13Operating SystemiOS 16 Beta, Windows 10 My Question or IssueI recently joined a 4 year college, and despite literally being at said college when I tried to set up a student account, SheerID does not recognize m...
- Plan Premium Country USA Device PC, iPhone 13 Operating System iOS 16 Beta, Windows 10 My Question or Issue I recently joined a 4 year college, and despite literally being at said co...
-
-
- Moderator
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
How many devices can I have Spotify Premium on?
I have Spotify Premium on my iPhone. Can I listen to Premium on my iMac? How about my iPad? Thanks!
- I have Spotify Premium on my iPhone. Can I listen to Premium on my iMac? How about my iPad? Thanks!
-
-
- Spotify Star
- 2533 Views
- 1 replies
- 0 likes
- 2533 Views
- 1 replies
- 0 likes
Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia.
Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russia is much greater than in Uzbekistan, just compare avera...
- Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russ...
-
-
- Newbie
- 2177 Views
- 4 replies
- 17 likes
- 2177 Views
- 4 replies
- 17 likes
Superuser Contribution Promo 3 meses x 18.90
Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias. None of the below information is required. However, the more yo...
- Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias.  ...
-
-
- Moderator
- 475 Views
- 1 replies
- 0 likes
- 475 Views
- 1 replies
- 0 likes
Superuser Contribution Estoy conectada a internet y la aplicación me dice que algo salió mal que no estoy conectada
Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducción, y no me deja escuchar ninguna otra canción aunqu...
- Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducció...
-
-
- Moderator
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Superuser Contribution Prepaid visa Payment failed but still getting charged for it
PlanPremiumCountryCanadaDevicepcOperating SystemWindows 10 My Question or Issueso I've been trying to get premium for myself with a prepaid but it every time I try it says "payment failed" but I'm still getting charged for it. If anyone has a solutio...
- Plan Premium Country Canada Device pc Operating System Windows 10 My Question or Issue so I've been trying to get premium for myself with a prepaid but it every time I try it ...
-
-
- Moderator
- 375 Views
- 1 replies
- 0 likes
- 375 Views
- 1 replies
- 0 likes
Does the Microsoft 3-month free premium code have an expiry date?
So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not and it is active until use, I can keep the code unti...
- So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not a...
-
-
- Spotify Star
- 886 Views
- 1 replies
- 0 likes
- 886 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu won’t link to my Spotify student account
PlanPremium Student CountryUnited States DeviceiPhone 12 Pro, PS4, HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI read other replies on the help site and I have tried to deactivate any emails that might be link...
- Plan Premium Student Country United States Device iPhone 12 Pro, PS4, HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I read ...
-
-
- Moderator
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with my duo plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook b late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo account together with my dad, and since it was the first time he had it, it was sup...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook b late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a d...
-
-
- Spotify Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution PREMIUM DOESNT WORK
PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemANDROID? My Question or IssueI am so beyond annoyed, premium all of a sudden has stopped working, here are some of my issues; I can only play a new some with data/wifi if I'm not using them t...
- Plan Premium Country Uk Device Samsung Galaxy S8 Operating System ANDROID? My Question or Issue I am so beyond annoyed, premium all of a sudden has stopped working, here are ...
-
-
- Spotify Legend
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution I am being charged twice every month
I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.
- I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.
-
-
- Spotify Legend
- 355 Views
- 3 replies
- 1 likes
- 355 Views
- 3 replies
- 1 likes
Superuser Contribution Premium not activated
I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is showing free plan.
- I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is sho...
-
-
- Moderator
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
Adds
So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and after almost every song they play more than 2 adds!...
- So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and ...
-
- 261 Views
- 0 replies
- 0 likes
- 261 Views
- 0 replies
- 0 likes
Subscription plan not cancelled
I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the ending period
- I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the en...
-
-
- Spotify Star
- 269 Views
- 2 replies
- 0 likes
- 269 Views
- 2 replies
- 0 likes
Wie lange dauert es bis Premium aktiviert ist?
Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen.Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch mehrmals Ab- und Angemeldet und es auf verschiedenen Ge...
- Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen. Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch me...
-
-
- Spotify Star
- 1147 Views
- 1 replies
- 0 likes
- 1147 Views
- 1 replies
- 0 likes