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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Not being received £10 Gift card after listening to 1 hour playlist and completing their survey

PlanFree/PremiumCountryUnited KingdomDeviceWindows 10/Samsung A21Operating System Windows 10/Android 10.0 My Question or IssueSpotify emailed me about listening to their recommended playlist for 1 hour thenthey will email me a survey to do after to c...

Screenshot 2020-11-20 191334.png Screenshot 2020-11-20 191441.png
  • Visitor
  •   Plan Free/Premium Country United Kingdom Device Windows 10/Samsung A21 Operating System  Windows 10/Android 10.0   My Question or Issue Spotify emailed me about listening ...
  • Billy-J
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

  • Visitor
  • Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10   My Question or Issue Hello. Faced a problem - I can not pay for the sub...
  • Ivan
  • Spotify Legend
  • 4401 Views
  • 5 replies
  • 2 likes
  • kaspi
    kazakhstan
    Premium
    sber
  • 4401 Views
  • 5 replies
  • 2 likes

Descontento con el servicio

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...

  • Visitor
  • Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...
  • Billy-J
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Problem with fee trial

Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't apply for the free trial because I already did and ...

  • Newbie
  • Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't ...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Offer not respect

Hey there!Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant

  • Visitor
  • Hey there! Spotify offered me 3  months for 115 mx pesos and i want to use that offer and i cant
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Премиум для двоих не работает

Всем привет!Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой же адрес, но Spotify говорит, что указан другой адрес и ...

  • Visitor
  • Всем привет! Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой ж...
  • Billy-J
  • Spotify Star
  • 1770 Views
  • 1 replies
  • 0 likes
  • 1770 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly lost my premium account that I pay for

PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...

  • Casual Listener
  • Plan Free/Premium Country Sweden Device Samsung S10   My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...
  • Sandra_76
  • Casual Listener
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

  • Visitor
  • Helpful Information as below:   Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10   My Question or Issue Hi Spotify Community, ...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • india
    Premium
    prepaid
    Prepaid premium
    yearly
  • 463 Views
  • 1 replies
  • 0 likes

Spotify + Hulu

Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...

  • Casual Listener
  • Plan Premium w/ Hulu Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 3 replies
  • 1 likes
  • 383 Views
  • 3 replies
  • 1 likes

Solved!! Premium Family subscription

Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...

  • Newbie
  • Hello,   I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Why am I paying the gift card I redeemed

PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...

  • Visitor
  •     Plan Premium Country Italy Device Huawei P8 Lite Operating System Android   Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
  • Jose_M
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

From premium family to premium duo

PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...

  • Visitor
  • Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android   My Question or Issue Hi everyone,  I wanted to go from Premi...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.

Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...

  • Visitor
  • Plan -  1 Month Free Trial Free/Premium - Premium Country - India   INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
  • Ver
  • Spotify Legend
  • 1324 Views
  • 3 replies
  • 0 likes
  • 1324 Views
  • 3 replies
  • 0 likes

Payment faile

PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...

  • Newbie
  •   Plan Student Country Indonesia   Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit   My Question or Issue I want to change payment methods from my Masterc...
  • OneByBoo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

Screenshot_20201115-182052.jpg
  • Visitor
  • Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10)   My Question or Issue Problem with changing payment option from PayPal to Payment ...
  • Maxim
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 555 Views
  • 1 replies
  • 0 likes

Partner cannot join Premium Duo despite address being correct

PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...

  • Visitor
  • Plan Premium Duo Country Switzerland   My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
  • Billy-J
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Address Problem
    Premium Duo
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Price for Kazakhstan

I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...

  • Casual Listener
  • I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But.  there is one ques...
  • madismad
  • Visitor
  • 737 Views
  • 3 replies
  • 6 likes
  • 737 Views
  • 3 replies
  • 6 likes

Suddenly lost my spotify premium

PlanFree/PremiumCountrySingaporeDeviceSamsung Galaxy S10+My Question or IssueI tried to open the spotify app and they said that i have to change my country, so i went to login and change the country, after changing my country, i logged in and i was n...

  • Visitor
  • Plan Free/Premium Country Singapore Device Samsung Galaxy S10+ My Question or Issue I tried to open the spotify app and they said that i have to change my country, so i went to login and chang...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Starbucks Partner Premium Subscription switched to Free

I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the free premium was ending so no sure what the problem is. Any ide...

  • Visitor
  • I am a Starbucks partner and we get free premium as a benefit.  Today when I logged in my account had been changed from premium to Free.  I checked and there were no announcements that the ...
  • Billy-J
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Change country, but not card!!!

PlanPremiumCountrySpain but trying to change to italyDeviceAnyOperating SystemAny My Question or IssueI have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I hav...

  • Casual Listener
  • Plan Premium Country Spain but trying to change to italy Device Any Operating System Any   My Question or Issue I have moved from Spain to Italy and I'm trying to update my country. Bu...
  • andreborud
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes