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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4288 Views
  • 23 replies
  • 2 likes
  • 4288 Views
  • 23 replies
  • 2 likes

cambiar de premium a free

Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo largo..Country SpainDevice(iPhone 8, Samsung Galax...

  • Visitor
  • Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo...
  • OneByBoo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Nest Out of Stock

Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?

  • Casual Listener
  • Hi,   I have Spotify premium.  I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?   
  • Mihail
  • Spotify Legend
  • 1352 Views
  • 8 replies
  • 0 likes
  • 1352 Views
  • 8 replies
  • 0 likes

One time payment for annual subscription plan for students

PlanPremiumCountryIndiaDevice(Samsung)Operating System(Android Oreo) My Question or IssuePlease provide one time payment for annual subscription plans for Students. Rather than paying ₹59 per month, it'd be better to pay it full for a year. As I see ...

  • Regular
  • Plan Premium Country India Device (Samsung) Operating System (Android Oreo)   My Question or Issue Please provide one time payment for annual subscription plans for Students. Rath...
  • OneByBoo
  • Roadie
  • 1155 Views
  • 1 replies
  • 0 likes
  • 1155 Views
  • 1 replies
  • 0 likes

Momo payment vietnam not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 806 Views
  • 1 replies
  • 0 likes
  • but my plan say still free trial
    I payed my 1 year by momo
  • 806 Views
  • 1 replies
  • 0 likes

Missclick

Dear Spotify, I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i could pay for my student premium i would be glad. Jakub Hána

  • Newbie
  • Dear Spotify,   I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i c...
  • OneByBoo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

unable to start family premium

Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas

  • Newbie
  • Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for a subscription

Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

  • Casual Listener
  • Hey!   I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
  • Ivan
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...

  • Visitor
  •   Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10   My Question or Issue   Why even if I have Spotify duo, I still have issues by playing mu...
  • Ivan
  • Spotify Legend
  • 1688 Views
  • 5 replies
  • 0 likes
  • 1688 Views
  • 5 replies
  • 0 likes

Superuser Contribution Valor errado na cobrança

Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?

  • Visitor
  • Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?  
  • Elena
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT USE STUDENT PROMOTION

I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student subscription because It says I have already used the promotion. Cou...

  • Visitor
  •   I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student&nbs...
  • Katerina
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu For Students Not Loggin In

PlanStudent PremiumCountryUSDeviceLAptopOperating SystemWindows My Question or IssueI have a student premium account that is linked to hulu/spotify but when I click on the link under "my services" both of them ask me to login. My spotify login doesn'...

  • Newbie
  • Plan Student Premium Country US Device LAptop Operating System Windows   My Question or Issue I have a student premium account that is linked to hulu/spotify but when I click on the li...
  • Katerina
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Switch Plans

PlanPremium > FreeCountryUSA Device(Samsung Galaxy S8+, Dell Inspiron)Operating System(Android Oreo, Windows 10) My Question or IssueHas anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getti...

  • Visitor
  • Plan Premium > Free Country USA   Device (Samsung Galaxy S8+, Dell Inspiron) Operating System (Android Oreo, Windows 10)   My Question or Issue Has anyone ever successful...
  • Mihail
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Spotify Charges more than P129.00

PlanPremiumCountryPhilippines My Question or IssueI availed the P129.00 premium account on August 16, 2020 but when I checked my bank account monitoring, Spotify deducted P131.58. I checked the receipts via https://www.spotify.com/us/account/subscrip...

  • Visitor
  • Plan Premium Country Philippines   My Question or Issue I availed the P129.00 premium account on August 16, 2020 but when I checked my bank account monitoring, Spotify deducted P131.58. I ...
  • OneByBoo
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

combining a single account and a family account

Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscription without him lossing all his playlists?

  • Visitor
  • Hi,  my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids.  How can I add him to my family account and him cancel his subscriptio...
  • Emilia_8
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

payment

Plan Free/Premium PremiumCountry Finland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment card had to be cancelled and now, as I have my new card, I don't ...

  • Visitor
  • Plan  Free/Premium Premium Country Finland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

PlanPremiumCountryDenmark DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my locati...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 8 Operating System iOS 10   My Question or Issue I used to be on a family plan, but moved from Norway to Denmark last month and hence...
  • Billy-J
  • Spotify Star
  • 2066 Views
  • 1 replies
  • 0 likes
  • 2066 Views
  • 1 replies
  • 0 likes

Could not join duo premium due to previous plan

Hello!I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting error message in Russian saying I should wait for a year ...

  • Visitor
  • Hello! I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting er...
  • Billy-J
  • Spotify Star
  • 1635 Views
  • 1 replies
  • 0 likes
  • Duo
    duo plan
    Family invite
  • 1635 Views
  • 1 replies
  • 0 likes

Spotify cant charge for the service - Argentina

PlanPremiumCountryArgentinaOperating SystemAndroid, Windows, Linux My Question or IssueSpotify says it can{t charge for the service, that theres an error with the debit card. I called to the bank and there is no problem at all. I also have APV and th...

  • Visitor
  • Plan Premium Country Argentina Operating System Android, Windows, Linux   My Question or Issue Spotify says it can{t charge for the service, that theres an error with the debit card. I c...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Re: Error when attempting to redeem Google Nest Mini

PLAN student premium COUNTRYCanadaDeviceApple XS MAXOperating Systemios 14.0My Question or IssueI tried to redeem the free Google Nest Mini, however, every time I go to link my account the message appears: Uh oh, There was a problem.An unexpected err...

  • Visitor
  • PLAN  student premium  COUNTRY Canada Device Apple XS MAX Operating System ios 14.0 My Question or Issue I tried to redeem the free Google Nest Mini, however, every time I go to li...
  • NISES
  • Visitor
  • 1363 Views
  • 5 replies
  • 2 likes
  • 1363 Views
  • 5 replies
  • 2 likes

HELP HELP HELP! Spotify double charging me in the UAE and USA

i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account. Every month i keep getting changed in the UAE AED19 whereas i have changed countries and i pay about $14 per month here in...

  • Visitor
  • i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account.    Every month i keep getting changed in the UAE AED19 wher...
  • Joel-M
  • Composer
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes