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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48673 Views
  • 21 replies
  • 4 likes
  • 48673 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30369 Views
  • 19 replies
  • 2 likes
  • 30369 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21001 Views
  • 6 replies
  • 1 likes
  • 21001 Views
  • 6 replies
  • 1 likes

Charged full fee

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?

  • Casual Listener
  • I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?   
  • OneByBoo
  • Community Legend
  • 413 Views
  • 5 replies
  • 0 likes
  • 413 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Giftcard not working

I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem this giftcard, and it won’t redeem, and says a proble...

  • Casual Listener
  • I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem th...
  • Peter
  • Spotify Legend
  • 1206 Views
  • 4 replies
  • 0 likes
  • giftcard
    Premium
  • 1206 Views
  • 4 replies
  • 0 likes

Superuser Contribution Trial 3 months, after payments did not receive premium.

Dear all, Today i bought spotify premium 3 months premium, after the payment i did not receive premium. I received the invoice and it says succesfull paid.Can someone help me?

  • Newbie
  • Dear all,   Today i bought spotify premium 3 months premium, after the payment i did not receive premium. I received the invoice and it says succesfull paid. Can someone help me?  
  • Peter
  • Spotify Legend
  • 633 Views
  • 3 replies
  • 0 likes
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution Assinei o Spotify Premium más não consigo usa-lo. Já foi feita a cobrança no cartão de crédito.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scam, misleading advertising, delivery of a Google home mini for Spotify Family

Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: "Spotify Family Contract of May 5, 2019 Hello I subscribed to the Spotify family offer. The delivery of a "Goo...

  • Casual Listener
  • Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: " Spotify Family Contract of May 5, 2019   He...
  • Peter
  • Spotify Legend
  • 1512 Views
  • 3 replies
  • 1 likes
  • 1512 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify premium trial has been used?

PlanPremiumUAE Device(iPhone 7, Macbook Pro late 2017)My Question or Issue i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3 months. However, whenever i go to pay for it, a message pops up saying im no...

  • Casual Listener
  • Plan Premium UAE   Device (iPhone 7, Macbook Pro late 2017) My Question or Issue   i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3...
  • Peter
  • Spotify Legend
  • 2889 Views
  • 5 replies
  • 0 likes
  • 2889 Views
  • 5 replies
  • 0 likes

Salir de plan familiar

PlanPremiumCountryMéxicoDeviceiPhone XS Max Operating SystemiOS 12.3 Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más con ella y quisiera poder salir e ese plan para poder suscribirme a uno nuevo. Es...

  • Newbie
  • Plan Premium Country México Device iPhone XS Max  Operating System iOS 12.3   Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más co...
  • Billy-J
  • Spotify Star
  • 19316 Views
  • 1 replies
  • 0 likes
  • 19316 Views
  • 1 replies
  • 0 likes

Bank says Spotify is trying to make an "offline" transaction?

PlanPremiumCountryEgypt My Question or IssueSuddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, wh...

  • Casual Listener
  • Plan Premium Country Egypt   My Question or Issue Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they...
  • hot3eed
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Premium with hulu

I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either of these options?

  • Newbie
  • I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either o...
  • Jᴀᴄᴋ
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription doesn't support videos!

PlanPremiumCountryGB registered. Currently living in Egypt. DevicePcOperating System Windows 10 My Question or IssueHi there,It's ironically that i have never clicked on the video section in spotify befor when i was back in Uk but now i have a proble...

  • Regular
  • Plan Premium Country GB registered. Currently living in Egypt.   Device Pc Operating System  Windows 10   My Question or Issue Hi there, It's ironically that i have never c...
  • lan4
  • Regular
  • 1186 Views
  • 6 replies
  • 0 likes
  • 1186 Views
  • 6 replies
  • 0 likes

Payment is Delayed

Hello , i'm from israel, and switched credit card in the spotify website .. and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward,i don't have any other services or purchaces that it happened to th...

  • Casual Listener
  • Hello , i'm from israel, and switched credit card in the spotify website ..   and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward, i don...
  • 5zou-_69yh978
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

I need to cancel my son's premium subscription. . .

but I don't have access to his account. He lives with his mother and is not answering my calls or texts.

  • Casual Listener
  • but I don't have access to his account. He lives with his mother and is not answering my calls or texts.
  • Jᴀᴄᴋ
  • Roadie
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Charged twice and still don’t have premium

PlanFree/PremiumCountryCanadaDeviceIPhone XRMy Question or IssueI have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.

  • Newbie
  • Plan Free/Premium Country Canada Device IPhone XR My Question or Issue I have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
  • Jᴀᴄᴋ
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanFamily PremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify emailed both my personal and work emails about a spotify deal (Upgrade to...

  • Music Fan
  • Plan Family Premium Country  Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • SteveMat
  • Casual Listener
  • 2169 Views
  • 50 replies
  • 5 likes
  • 2169 Views
  • 50 replies
  • 5 likes

Superuser Contribution Vodafone Mobil Ödeme

Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası alıyorum neden acaba

  • Newbie
  • Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası a...
  • Peter
  • Spotify Legend
  • 1449 Views
  • 1 replies
  • 0 likes
  • 1449 Views
  • 1 replies
  • 0 likes

CHARGES

I am being charged three times last April??

  • Newbie
  • I am being charged three times last April??
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Missed the Address Verfication for Family Plan

Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family subscription plan. Now, I totally missed the verif...

  • Newbie
  • Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Student premium changed?

I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college and therefore a student. When I go to change it back...

  • Newbie
  • I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college a...
  • OneByBoo
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Can't Subscribe to Premium

I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 404 error (404s and Heartbreaks), but sometimes I'm ...

  • Casual Listener
  • I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 4...
  • AarisonAmram
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Payment problem account,problema con la cuenta

Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pague entró con mi usuario y nada... Revise mis otros...

  • Casual Listener
  • Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pa...
  • alejandragabrie
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

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