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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6785 Views
  • 23 replies
  • 2 likes
  • 6785 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution I want to switch to Spotify premium but I cant

PlanFree it I want to switch to premiumCountryMoroccoDeviceHpOperating SystemWindows 10 My Question or IssueI have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confi...

  • Casual Listener
  • Plan Free it I want to switch to premium Country Morocco Device Hp Operating System Windows 10   My Question or Issue I have been gritting to switch to Spotify premium for 3 days now b...
  • Novy
  • Moderator
  • 569 Views
  • 7 replies
  • 0 likes
  • 569 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium still has ads

Listening to podcasts on premium ("ad-free") and they still have ads.

  • Casual Listener
  • Listening to podcasts on premium ("ad-free") and they still have ads.
  • Eni
  • Moderator
  • 466 Views
  • 5 replies
  • 1 likes
  • 466 Views
  • 5 replies
  • 1 likes

subscription failed

PlanPremiumCountryPhilippinesDeviceRealme C2Operating SystemAndroid Oreo My Question or IssuedI already paid my subscription, it auto pay via debit card and I received a message that I paid it.

  • Newbie
  • Plan Premium Country Philippines Device Realme C2 Operating System Android Oreo   My Question or Issued I already paid my subscription, it auto pay via debit card and I received a mess...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Problemi pagamento Postepay

Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...".Ho già guardato dappertutto e contattato le Poste e loro dicono...

  • Newbie
  • Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...". Ho già gua...
  • 448 Views
  • 0 replies
  • 0 likes
  • 448 Views
  • 0 replies
  • 0 likes

Superuser Contribution Multiple Charges in Spotify after system down

PlanFree/PremiumCountryCanadaDeviceIphone 11 pro , Macbook Pro Operating SystemIOS 14 , Mac OS Big Sur My Question or IssueI know that there was a separate thread about the issue that people had with signing up with premium over the past few days whi...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Iphone 11 pro , Macbook Pro  Operating System IOS 14 , Mac OS Big Sur    My Question or Issue I know that there was a separate thread ...
  • Eni
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged today

PlanPremiumCountryEcuador DeviceHuawei Y9 PrimeOperating SystemAndroid My Question or IssueI woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly...

  • Casual Listener
  • Plan Premium Country Ecuador  Device Huawei Y9 Prime Operating System Android   My Question or Issue I woke up this morning and found out Spotify had emailed me because there was ...
  • Tygs
  • Casual Listener
  • 559 Views
  • 6 replies
  • 0 likes
  • Premium
  • 559 Views
  • 6 replies
  • 0 likes

Changer d’abonnement (FAMILLE vers DUO)

Plan PremiumCountry France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes.Je souhaite le modifier pour passer au Spotify Duo Premium. Cette modification semble bloquée sur la plateforme ; je reçois le message « Impo...

  • Newbie
  • Plan Premium Country France   My Question or Issue   Bonjour,   J’ai un abonnement Spotify Famille pour 2 personnes. Je souhaite le modifier pour passer au Spotify Du...
  • Luan
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't avail premium 1 month trial

payment issues via debit cardPlanFreeCountryIndiaDevice(Redmi 7a)Operating SystemMIUI 12My Question or Issuei've been trying to avail the 1 month premium trial but everytime i try " this card doesn't allow monthly billing" shows up and i clearly can'...

  • Regular
  • payment issues via debit card Plan Free Country India Device (Redmi 7a) Operating System MIUI 12 My Question or Issue i've been trying to avail the 1 month premium trial but everytime i try...
  • Novy
  • Moderator
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Superuser Contribution Advertising is frequencly all 15 minutes

PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...

  • Composer
  • Plan Free Country France Device Laptop  HP   Operating System Windows 10  version 20h2 OS :19042.844   My Question or Issue why the ads run every 15 minutes and it...
  • Flanstario1
  • Composer
  • 546 Views
  • 2 replies
  • 1 likes
  • Free
    PC
  • 546 Views
  • 2 replies
  • 1 likes

Superuser Contribution How is my subscription fee shared among artists?

How is my subscription fee split between artists I listen to? In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would they get just 0.003p of my fee?

  • Newbie
  • How is my subscription fee split between artists I listen to?   In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would ...
  • Jeremy
  • Spotify Legend
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Superuser Contribution Prepaid 12-Month Premium Card was entered/processed on New Account & still thinks it's Free Account?

PlanFree/PremiumCountryCanadaDevice(HP Laptop, Google Chrome Browser)Operating System(Windows 10) My Question or IssueI made a New Account, deleted my old one, created a new email & created a Spotify Account (although haven't received any confirmatio...

  • Casual Listener
  • Plan Free/Premium Country Canada Device (HP Laptop, Google Chrome Browser) Operating System (Windows 10)   My Question or Issue I made a New Account, deleted my old one, created a new ...
  • Ver
  • Spotify Legend
  • 666 Views
  • 6 replies
  • 0 likes
  • 666 Views
  • 6 replies
  • 0 likes

Premium 3month $9.99

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, ...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just purchased 12 Months Premium Plan but my account still says it's Free

I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but my spotify account still not showing the premium su...

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  • Regular
  • I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but ...
  • defineet
  • Regular
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Superuser Contribution Four times debited

PlanPremiumCountryBolivaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI tried to pay Four times and got a card error. But you debit normal.And the card error continues.

  • Newbie
  • Plan Premium Country Boliva Device Samsung Galaxy 9 Operating System Android   My Question or Issue I tried to pay Four times and got a card error. But you debit normal. And the card ...
  • Ver
  • Spotify Legend
  • 411 Views
  • 3 replies
  • 1 likes
  • 411 Views
  • 3 replies
  • 1 likes

Superuser Contribution "Something went wrong" but card still charged

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI tried to sign up for Premium. After I put in my card info, it said "something went wrong." my card was still charged though, so I input all my info correctly and it was...

  • Newbie
  • Plan Premium Country USA Device Laptop Operating System Windows 10   My Question or Issue I tried to sign up for Premium. After I put in my card info, it said "something went wrong." m...
  • Ver
  • Spotify Legend
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money Deducted from bank but not get subscription

This thing happened to me today. I subscribed to the Family Premium option and money was debited from my account(paytm) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...

  • Casual Listener
  • This thing happened to me today. I subscribed to the Family Premium option and money was debited from my account(paytm) and my Spotify premium isn't activated....I checked my account status and it is...
  • Ver
  • Spotify Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot upgrade to $10.99 USD Premium using credit card

PlanFree to PremiumCountryUSADeviceMacBook Air (M1, 2020)Operating SystemBig Sur (11.2.2) I would like to upgrade to Premium using a credit card and cannot. When I select the $9.99 plan, I can enter credit card info, but when I submit, I get the drea...

  • Newbie
  •   Plan Free to Premium Country USA Device MacBook Air (M1, 2020) Operating System Big Sur (11.2.2)   I would like to upgrade to Premium using a credit card and cannot.  When ...
  • Alex
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

NZ - Unable to upgrade to Duo or Family

I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider) I'm trying to add an account for my son and wanted to get Duo, or Family - although either upgrade has the same problem. Wh...

  • Newbie
  • I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider)   I'm trying to add an account for my son and wanted to get Duo, ...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Humble Request for Help

PlanFree for now/Premium at the end of the month.CountryTrinidad and TobagoDevice(iPhone 12Pro)Operating System(Latest My Question or IssueGood Day, Spotify just released in the Caribbean region, i have waited YEARS for this to happen, i would like t...

  • Newbie
  • Plan Free for now/Premium at the end of the month. Country Trinidad and Tobago Device (iPhone 12Pro) Operating System (Latest   My Question or Issue Good Day,    Spotify ju...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Unable to change country and add duo account

PlanPremium DuoCountryGermanyDeviceHuawei P30 LiteOperating SystemAndroid My Question or IssueI just upgraded my account to duo so my wife can also use premium, but I can't register the account because I get the error that I'm trying to register the ...

  • Newbie
  • Plan Premium Duo Country Germany Device Huawei P30 Lite Operating System Android   My Question or Issue I just upgraded my account to duo so my wife can also use premium, but I can't r...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes