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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12014 Views
  • 24 replies
  • 2 likes
  • 12014 Views
  • 24 replies
  • 2 likes

Superuser Contribution I moved to duo at the weekend but have been charged for my premium today.

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged?Thanks

  • Visitor
  • I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged? Thanks
  • Elena
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution help me please

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in place, but then I return home and send me what I * ***...

  • Casual Listener
  • Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in pla...
  • Jeremy
  • Spotify Legend
  • 1980 Views
  • 6 replies
  • 0 likes
  • 1980 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagué el plan premium para 3 meses y solo me dieron 1 mes

PlanPremiumCountryMexicoDeviceSamsung Galaxy a32Operating SystemAndroid My Question or IssuePagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda cerca de mi casa donde normalmente pago el Spotify, esta vez quise pagar el...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy a32 Operating System Android   My Question or Issue Pagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda...
  • Elena
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelación y reembolso

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

  • Visitor
  • Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta
  • Jeremy
  • Spotify Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify attempted a bank charge without permission

My bank reported an attempted charge to my account for Spotify. I did not approve and now my card has been locked. Not ideal. If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a p...

  • Visitor
  • My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a ...
  • Alex
  • Spotify Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Going from family subscription to solo or duo

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs.I'm planning to move and start ny own solo or duo subscription. Will I be able to retain my vast library of playlists and liked...

  • Visitor
  • I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs. I'm planning to move and start ny own solo or duo subscription. Will I b...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

my spotify acc show me that I don't have duo sub, but I do

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

  • Visitor
  • hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Switching subscriptions easily

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

  • Newbie
  • Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

we are full time travelers couple and we would like to have duo account. is it possible?

PlanPremium duoCountryturkeyDevice(Samsung Galaxy s10+,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Premium duo Country turkey Device (Samsung Galaxy s10+, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I purchased spotify duo for my kids who both live at home. Now son can't jo

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

  • Visitor
  • Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Duo invite does not work. I keep getting an error message.

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried on all web browsers, and on my iPhone. He has sent t...

  • Casual Listener
  • "There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried o...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards dont work anymore

PlanPremiumCountry canadaDevicelg G4)Operating Systemandroid My Question or Issue so ive tried two separate prepaid visas, neither have been accepted and i dont know why. doesnt tell me why, just says there was an error. this was working for the past...

  • Newbie
  • Plan Premium Country  canada Device lg G4) Operating System android   My Question or Issue  so ive tried two separate prepaid visas, neither have been accepted and i dont kno...
  • Alex
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 2 likes
  • 560 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy A02s Operating System Android   My Question or Issue I was going to sign up with the free three months Samsung promo on my new phone...
  • CMitchell317
  • Newbie
  • 2476 Views
  • 4 replies
  • 0 likes
  • promotion
  • 2476 Views
  • 4 replies
  • 0 likes

Solved!! How can I change my subscription payment method?

PlanPremium My Question or IssueI am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?

  • Visitor
  • Plan Premium   My Question or Issue I am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?
  • ericmaty
  • Newbie
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Premium subscription in Russia

PlanFree/PremiumCountryRussiaDevice(iPhone 11 Pro Max)Operating System(iOS 15) My Question or IssueI'm sorry for the situation between Russia and Ukraine, but why the users should suffer from this? I mean, I live in Russia, I want world peace. Music ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 11 Pro Max) Operating System (iOS 15)   My Question or Issue I'm sorry for the situation between Russia and Ukraine, but why the...
  • IngvarrRigel
  • Casual Listener
  • 513 Views
  • 5 replies
  • 3 likes
  • 513 Views
  • 5 replies
  • 3 likes

Superuser Contribution Por que não consigo cadastrar um novo cartão na forma de pagamento?

Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.

  • Visitor
  • Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.
  • Jeremy
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 2930 Views
  • 7 replies
  • 1 likes
  • 2930 Views
  • 7 replies
  • 1 likes