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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76048 Views
  • 27 replies
  • 5 likes
  • 76048 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43318 Views
  • 19 replies
  • 2 likes
  • 43318 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31343 Views
  • 17 replies
  • 3 likes
  • 31343 Views
  • 17 replies
  • 3 likes

Superuser Contribution Switch subscription from partner to Spotify

I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist

  • Visitor
  • I currently subscribed an individual premium account with a partner company Singtel in Singapore.   Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...
  • Ivan
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • Music
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ads. False advertising!

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship messages within their episodes", because you didn't dis...

  • Visitor
  • I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship mess...
  • Ivan
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 1 likes
  • 388 Views
  • 1 replies
  • 1 likes

Superuser Contribution Updated payment info will charge date change

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial reasons

  • Casual Listener
  • i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial r...
  • Mario
  • Spotify Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Charges

PlanFree/PremiumCountryVietnamDeviceIphone XrOperating System(iOS 13 My Question or IssueToday I got charged 3 times (do not know why). I visit this page to check the receipt and it only shows 1 time charge. I never pay late and last month I am only ...

  • Casual Listener
  • Plan Free/Premium Country Vietnam Device Iphone Xr Operating System (iOS 13   My Question or Issue Today I got charged 3 times (do not know why). I visit this page to check the receipt...
  • Mario
  • Spotify Legend
  • 9386 Views
  • 5 replies
  • 0 likes
  • 9386 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Pre-paid options for Premium student account

PlanStudent Premium CountryIndia Device(OnePlus 6t)Operating System(Android 10) My Question or IssueThere are no Pre-paid Premium Subscriptions for students, if any pls guid me through them.

  • Visitor
  •   Plan Student Premium   Country India   Device (OnePlus 6t) Operating System (Android 10)   My Question or Issue There are no Pre-paid Premium Subscriptions for&nbsp...
  • Ivan
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Payment

Hello everybody,I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years?In this way I don't necessarily have to top up the card every month.Thanks.

  • Newbie
  • Hello everybody, I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years? In this way I don't nece...
  • Mario
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

  • Casual Listener
  • Plan Free/Premium   My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...
  • Xenia
  • Moderator
  • 786 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 786 Views
  • 3 replies
  • 0 likes

Same card two accounts

The card that works on one account is not accepted on the other one, is that normal?

  • Visitor
  • The card that works on one account is not accepted on the other one, is that normal?
  • Emilia_8
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Hulu and Spotify premium

My Question or IssueI recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal was lost. I was just wondering if I could somehow get that deal back ...

  • Casual Listener
  •     My Question or Issue I recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal ...
  • MikeMorales
  • Visitor
  • 2116 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2116 Views
  • 4 replies
  • 0 likes

pagamento de boleto

bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, somente a do banco.

  • Visitor
  • bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, s...
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Hulu

PlanSpotify Premium with HuluCountryUSDeviceApple iPhone 11Operating SystemIOS My Question or IssueHi, I recently tried to start my Hulu account using my Spotify Premium account. It brings me to Hulu.com to setup an account. I set it up but then was ...

  • Casual Listener
  •   Plan Spotify Premium with Hulu Country US Device Apple iPhone 11 Operating System IOS   My Question or Issue Hi, I recently tried to start my Hulu account using my Spotify Prem...
  • Katerina
  • Spotify Legend
  • 1798 Views
  • 3 replies
  • 0 likes
  • 1798 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Subscription Ending

Plan Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, my student subscription is ending next month. However, I'd like to continue to bund...

  • Casual Listener
  • Plan  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Xenia
  • Moderator
  • 957 Views
  • 3 replies
  • 0 likes
  • Hulu
    Spotify Premium
    Spotify Premium Student
  • 957 Views
  • 3 replies
  • 0 likes

Solved!! Credit card payment Done but I never put my credit card to my account

PlanPremium familyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI see an incorrect credit card payment in my credit card overview.I currently do not have a...

  • Casual Listener
  • Plan Premium family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I see...
  • jessesebastian
  • Casual Listener
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Currys 6 months code not working

I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium. Ive spoke to advisors on the chat, and also replied to the emails, but they seem to be automated, and only ever say the p...

  • Casual Listener
  • I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium.  Ive spoke to advisors on the chat, and also replied to the email...
  • AliHen65
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

playing on two devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Luan
  • Spotify Star
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

Superuser Contribution Loading after entering a PIN is taking too long.

PlanFree/PremiumCountryPhilippinesDeviceAcer, Samsung Galaxy Note 8Operating SystemWindows 10, Android 9 My Question or IssueHello, Spotify Community!This is my first time here so bear with me. My subscription is currently paused right now, and I go ...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Acer, Samsung Galaxy Note 8 Operating System Windows 10, Android 9   My Question or Issue Hello, Spotify Community! This is my first time ...
  • Ivan
  • Spotify Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium for Students
  • 396 Views
  • 3 replies
  • 0 likes

Unable to pay

PlanFree/Premium (Student)CountryPolandDeviceIphone 11Operating SystemiOS 13.3 My Question or IssueSo my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, s...

  • Casual Listener
  • Plan Free/Premium (Student) Country Poland Device Iphone 11 Operating System iOS 13.3   My Question or Issue So my Spotify membership just ended (through my telephone company) and I ha...
  • OneByBoo
  • Rising Star 4
  • 519 Views
  • 5 replies
  • 0 likes
  • Payment
    Spotify Premium
  • 519 Views
  • 5 replies
  • 0 likes

Solved!! Is my payment due on the same day every month? (Spotify is so friggin hard to navigate and find actu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Currys 6 months free code won’t work

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We purchased a laptop today from curry’s PC world and got a code for 6 months free Spot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • fr_la_co
  • Music Fan
  • 61214 Views
  • 71 replies
  • 6 likes
  • Account
  • 61214 Views
  • 71 replies
  • 6 likes

Superuser Contribution Free Trial Charge...

PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

  • Visitor
  • Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
  • Mario
  • Spotify Legend
  • 550 Views
  • 2 replies
  • 0 likes
  • charge
    free trial
  • 550 Views
  • 2 replies
  • 0 likes