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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152199 Views

69 replies

10 likes

Premium for Family
  • 152199 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98199 Views

89 replies

4 likes

  • 98199 Views
  • 89 replies
  • 4 likes

Can't connect my friend to Duo account from another country

Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.

Casual Listener

Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.

Jose_M

Spotify Star

450 Views

3 replies

0 likes

  • 450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium DUO pour deux frère-soeur possible ?

Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci

Visitor

Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci

Alex

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed for a premium account but it is not showing in the app

I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...

Visitor

I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...

Alex

Spotify Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution my country (georgia) doesnt have premium duo

PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...

Casual Listener

Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7   My Question or Issue since spotify launched in georgia i wanted to purchase premium du...

kybinsky

Newbie

2077 Views

3 replies

6 likes

  • 2077 Views
  • 3 replies
  • 6 likes

Superuser Contribution How can I recover the validity of a code from a Spotify card?

Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything

Visitor

Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything

Vasil

Moderator

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment card detail cannot be changed

@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...

Visitor

@AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...

Lyubka

Moderator

596 Views

3 replies

0 likes

  • 596 Views
  • 3 replies
  • 0 likes

i was charged $10 when i have student membership for $5

i would like to be refunded because i didn’t know i was being charged this much

Visitor

i would like to be refunded because i didn’t know i was being charged this much

AmaniHiphop

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Eu já fiz o pagamento, mas minha conta não está premium quando acesso.

Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não funciona!

Visitor

Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não...

Jose_M

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Premium duo

Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this

Newbie

Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this 

Billy-J

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

¿Cómo cambiar mi método de pago?

Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto tipo de una tarjeta por lo que quiero cambiar mi m...

Casual Listener

Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto...

Sol231_

Casual Listener

1933 Views

2 replies

0 likes

  • 1933 Views
  • 2 replies
  • 0 likes

How can i change paying method to invoice instead of automaticly payng?

Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?

Visitor

Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?

Jose_M

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Carte cadeau Q8

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...

Visitor

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...

Jose_M

Spotify Star

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

L'abonnement duo saute sur l'un des appareils, pourquoi ?

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

Visitor

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

Jose_M

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

je veux avoir spotify duo

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...

Visitor

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...

Jose_M

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Premium Plan NOT Working for All Users

PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....

Visitor

Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...

Jose_M

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

I’ve been getting charged for 2 Spotify accounts.

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduvHow can I go about delete the original account, so I can only get charged for one.

Visitor

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduv How can I go about delete the original account, so I can only get charged for o...

Jose_M

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que o plano Premium Duo foi pago pelo convidado e eu não consigo acessa

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

Visitor

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

Joan

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan not working?

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

Visitor

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

Lyubka

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes