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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72571 Views
  • 25 replies
  • 5 likes
  • 72571 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42059 Views
  • 19 replies
  • 2 likes
  • 42059 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 30033 Views
  • 16 replies
  • 3 likes
  • 30033 Views
  • 16 replies
  • 3 likes

Superuser Contribution Google Home Mini Order

I ordered a Google Home Mini during the promotion to get one for free for Premium subscribers. I placed my order on 12/22 and it just says that the order is delayed. The color I selected is out of stock. Is there any way I can change the color to one...

  • Visitor
  • I ordered a Google Home Mini during the promotion to get one for free for Premium subscribers. I placed my order on 12/22 and it just says that the order is delayed. The color I selected is out of st...
  • Ivan
  • Spotify Legend
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Where can I find the Spotify code on my Currys receipt?

I bought a tv from Currys and it said that I could get 6 months Spotify for free. I’ve looked on my receipt and I can’t see an obvious code that I should enter into Spotify. I bought the tv in store. What does the code format look like, or should it ...

  • Visitor
  • I bought a tv from Currys and it said that I could get 6 months Spotify for free. I’ve looked on my receipt and I can’t see an obvious code that I should enter into Spotify.  I bought the tv in ...
  • OneByBoo
  • Community Legend
  • 6303 Views
  • 1 replies
  • 0 likes
  • 6303 Views
  • 1 replies
  • 0 likes

I happened to linke my bank account to the unknown Spotify account on my phone.

Lately, I have changed my plan to Spotify Premium. But I have just found that the Spotify account I use in my phone is not mine but the unknown. I have no idea how the account were logged in in my phone. I would like delete the payment method from th...

  • Visitor
  • Lately, I have changed my plan to Spotify Premium. But I have just found that the Spotify account I use in my phone is not mine but the unknown. I have no idea how the account were logged in in ...
  • OneByBoo
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Official promo not working

I have been trying for several days to get a Premium subscription with 3 months free.This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions page (i.e. no 3rd party links).Once on that page I n...

  • Casual Listener
  • I have been trying for several days to get a Premium subscription with 3 months free. This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions...
  • Katerina
  • Spotify Legend
  • 449 Views
  • 6 replies
  • 0 likes
  • 449 Views
  • 6 replies
  • 0 likes

Superuser Contribution My gift card code is not working

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...

  • Casual Listener
  • Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...
  • Guido
  • Spotify Legend
  • 761 Views
  • 7 replies
  • 1 likes
  • 761 Views
  • 7 replies
  • 1 likes

Credit card expiration date passed and missed payment

PlanPremium Family My Question or IssueHi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's because i forgot to update the expiration date of my credit car...

  • Visitor
  • Plan Premium Family   My Question or Issue Hi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's...
  • OneByBoo
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

Hey guys, when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a error message after the PayPal checkout. However when I clic...

  • Casual Listener
  • Hey guys,   when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a ...
  • OneByBoo
  • Community Legend
  • 2432 Views
  • 3 replies
  • 0 likes
  • 2432 Views
  • 3 replies
  • 0 likes

Solved!! Is free Google mini offer still available?

Hello all, My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technically should be able to do that? If so, how? If it's only for new user...

  • Newbie
  • Hello all,    My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technicall...
  • Billy-J
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • Google Mini
  • 684 Views
  • 1 replies
  • 0 likes

Gift card bought from 7-Eleven is not working

PlanFreeCountryMalaysia Device(iPhone X) Operating System(iOS 13) My Question or Issue Hi, I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help." Check with 7-...

  • Casual Listener
  • Plan Free Country Malaysia   Device (iPhone X)   Operating System (iOS 13)   My Question or Issue   Hi,   I bought the spotify gift card from 7 eleven, but it ...
  • Billy-J
  • Spotify Star
  • 1891 Views
  • 5 replies
  • 0 likes
  • 1891 Views
  • 5 replies
  • 0 likes

Something went wrong. Try again or get help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am re...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Billy-J
  • Spotify Star
  • 1061 Views
  • 3 replies
  • 0 likes
  • 1061 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount Already Redeemed

When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer

  • Visitor
  • When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer
  • Guido
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family utan testperiod

Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperioder?

  • Visitor
  •  Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperio...
  • Guido
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu cancelled after payment details updated 01/04/2020

PlanPremiumCountryUSA My Question or IssueI was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My bank account had been over drafted due to a billing mistake by my insur...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My ban...
  • Peter
  • Spotify Legend
  • 3472 Views
  • 8 replies
  • 2 likes
  • 3472 Views
  • 8 replies
  • 2 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

  • Visitor
  • I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Hulu cancelled when I updated payment for Spotify

Plan - PremiumCountry - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I went to Hulu, and instead of hooking me up to another series about aliens,...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Macbook Pro 2014   I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I wen...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini For Students Promo Code Not Sent/Working?

PlanStudent Premium PlanCountryUnited States My Question or IssueHello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mini available to Student Premium accounts, namely that I never received a discount cod...

  • Casual Listener
  • Plan Student Premium Plan Country United States     My Question or Issue Hello, all, hopefully you can help me out.   I'm having some issues in getting the free Google Home Mi...
  • mosohodPeti
  • Composer
  • 668 Views
  • 3 replies
  • 2 likes
  • 668 Views
  • 3 replies
  • 2 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

  • Visitor
  •   Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue   spotify aile hesabına geçiş yapacağım için ...
  • Petya
  • Community Legend
  • 830 Views
  • 2 replies
  • 0 likes
  • fatura
    iade
    kredi kartı
  • 830 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promo Code Google Home Mini

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the store. It told me the discount will be applied at chec...

  • Casual Listener
  • I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the sto...
  • Peter
  • Spotify Legend
  • 4146 Views
  • 11 replies
  • 1 likes
  • ghm
    google
    Google Home Mini
    promo
  • 4146 Views
  • 11 replies
  • 1 likes

Superuser Contribution How do i claim my Google mini?[US customer]

PlanPremiumCountryUS DeviceMac/IphoneOperating SystemMac My Question or IssueHey guys, I just signed up for an account with Spotify Premium and i am trying to claim my Google mini. Can someone please help me out here? When i try linking my Google and...

  • Casual Listener
  • Plan Premium Country US   Device Mac/Iphone Operating System Mac   My Question or Issue Hey guys,   I just signed up for an account with Spotify Premium and i am trying to...
  • Peter
  • Spotify Legend
  • 709 Views
  • 7 replies
  • 0 likes
  • 709 Views
  • 7 replies
  • 0 likes