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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51429 Views
  • 23 replies
  • 4 likes
  • 51429 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32249 Views
  • 19 replies
  • 2 likes
  • 32249 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21727 Views
  • 8 replies
  • 1 likes
  • 21727 Views
  • 8 replies
  • 1 likes

Spotify premium

I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have payed for the 3 month trial but it’s not working. C...

  • Casual Listener
  • I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have ...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 5 replies
  • 0 likes
  • 291 Views
  • 5 replies
  • 0 likes

Hulu went away when card was updated...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to get my card replaced so i got the notification that my old card didn't go through. I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 260 Views
  • 3 replies
  • 0 likes

app says last payment method didnt work, but still being charged

Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through last night - but the app still tells me that my last payme...

  • Newbie
  • Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card.  Just realized that itunes has been charging me - last payment went through l...
  • osornios
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Payment charged but not recognized by Spotify

It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better picture of needed) but my premium was paused because s...

  • Newbie
  • It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better pic...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Charge 2 time a month for 3 months

I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium payment. Thanks

  • Newbie
  • I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun  and  how can I stop the premium pay...
  • OneByBoo
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Alterar e-mail da assinatura

Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e qdo eu tento assinar o Spotify me sinaliza que já e...

  • Newbie
  • Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e ...
  • Bittencourt
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bankaccount didn't change

PlanPremiumCountryNetherlandsMy Question or IssueOn the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evrything seemed good. On the 25th i paid the €0,01 confirmation...

  • Casual Listener
  • Plan Premium Country Netherlands My Question or Issue On the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evr...
  • Peter
  • Spotify Legend
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify premium 0.99

hello i payed 0.99 for premium but still cant use it after 2 days waiting/

  • Newbie
  • hello i payed 0.99 for premium but still cant use it after 2 days waiting/        
  • Peter
  • Spotify Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged Twice for Spotify

Hi, I have noticed I have been charged twice for Spotify premium for the last three months. Once through iTunes and then the second time through my mobile phone bill. How can I get a refund? Thanks

  • Newbie
  • Hi,   I have noticed I have been charged twice for Spotify premium for the last three months. Once through iTunes and then the second time through my mobile phone bill.    How can ...
  • Katerina
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Why can I not buy Spotify? Why dont you want my money?

CountryGermanyMy Question or Issue"We are sorry, but you can't subscribe to Spotify. Contact us when you need help."I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my money or do you just hate me? ^^

  • Newbie
  • Country Germany My Question or Issue "We are sorry, but you can't subscribe to Spotify. Contact us when you need help." I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my m...
  • Billy-J
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Subscription

PlanFamily PemiumCountry DevicePhoneOperating Android My Question or Issue.Hi,I have the Family Premium subscription on the Spotify app on my phone, it was working perfect. I recently brought new phones, the Spotify app on the new phones had the free...

  • Visitor
  • Plan Family Pemium Country   Device Phone Operating Android   My Question or Issue. Hi, I have the Family Premium subscription on the Spotify app on my phone, it was working per...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Payment continues after I quit premium

Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since I paid for it withour receicing it (unknowingly). What can ...

  • Casual Listener
  •   Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since ...
  • Jose_M
  • Spotify Star
  • 1080 Views
  • 7 replies
  • 1 likes
  • 1080 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution 3 months for 0.99.

Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring date of the 3 months to cancel is it possible with...

  • Regular
  • Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring...
  • Peter
  • Spotify Legend
  • 1135 Views
  • 11 replies
  • 0 likes
  • 1135 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Spotify tried to charge me earlier?

PlanFamilyCountryBulgariaDeviceI think it's N/A, but Android, PC, IOSOperating SystemN/A, It'll take me a while to compile this info My Question or IssueI just got a bank statement that Spotify attempted to charge me earily. 7 days early to be exact....

  • Casual Listener
  •   Plan Family Country Bulgaria Device I think it's N/A, but Android, PC, IOS Operating System N/A, It'll take me a while to compile this info   My Question or Issue I just got a ...
  • Peter
  • Spotify Legend
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium trial payed, but not available

This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regards,Mischa

  • Casual Listener
  • This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again?   Regar...
  • Peter
  • Spotify Legend
  • 278 Views
  • 5 replies
  • 0 likes
  • 278 Views
  • 5 replies
  • 0 likes

Superuser Contribution Student subscription

I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m a student?

  • Newbie
  • I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m...
  • Daisy
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con pago y cambio de suscripcion

Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail...

  • Newbie
  • Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free...
  • Daisy
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! I can't use my gift card, because some lettres can't be read

I just bought a Spotify gift card but I can't read the code correctly. Some (two of them) letters or numbers are impossible to read. Is it possible to find the code with the number of the card ? Mine is REMOVED I can send the picture but I am not sur...

  • Newbie
  • I just bought a Spotify gift card but I can't read the code correctly. Some (two of them) letters or numbers are impossible to read. Is it possible to find the code with the number of the card ? Mine...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! One credit card for multiusers Premium trial

PlanPremium 3 months trialCountryIndonesiaDeviceiPhone 6Operating SystemiOS 12 My Question or IssueI have registered for a trial-Premium package using my credit card. then i want to register my wife for the same package (trial-Premium) using the the ...

  • Newbie
  • Plan Premium 3 months trial Country Indonesia Device iPhone 6 Operating System iOS 12   My Question or Issue I have registered for a trial-Premium package using my credit card. then i ...
  • Billy-J
  • Spotify Star
  • 1327 Views
  • 1 replies
  • 0 likes
  • 1327 Views
  • 1 replies
  • 0 likes

Subscribed to premium with hulu for spotify last month dont have it.

Subcribed last month on the 7th. My renew date is 6/6/19just a few moments ago i could activate hulu now i can not dispite still being subcribed and still having my service the same. I have the recipt still but no way to use the huluCountryUSA.

fix.PNG now.PNG
  • Newbie
  • Subcribed last month on the 7th. My renew date is 6/6/19 just a few moments ago i could activate hulu now i can not dispite still being subcribed and still having my service the same. I have the rec...
  • Billy-J
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes