Rogers Wireless charging for account

[hrd1-ca]

I'm being charged for Spotify premium on my Rogers wireless account as well I'm paying for the family plan on my Credit card. Please refund unauthorized premium account charges!!!

[Julian · Accepted solution]

Hi @hrd1-ca, welcome to the Spotify Community!

If you want us to refund the payment of your Premium for Family subscription, we can do it as long as the payment was taken within the last 14 days. In order to so, you'll need to contact our support team via email here or through our official social media channels in Facebook or Twitter.

However, if you want to cancel and refund the payments made through Rogers Wireless, you'll need to get in contact with them as that subscription is handled by their system.

Let us know if you have questions. Have a great day!

[lplacelle]

My 2 year subscription with Rogers ends tomorrow. I don t want to lose my playlists!!

Rogers rep says i can just keep using Spotify, keep my playlists. I will simply be charged on a monthly basis.

is this right? I will not need to reactivate my accou t, thus losing all my playlists??