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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 52216 Views
  • 32 replies
  • 3 likes
  • 52216 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6614 Views
  • 23 replies
  • 2 likes
  • 6614 Views
  • 23 replies
  • 2 likes

Can you share music with friends directly through spotify?

When I click the share option why does it not allow me to select a friend from my Spotify friends list? What if I dont want to share through messenger.

  • Casual Listener
  • When I click the share option why does it not allow me to select a friend from my Spotify friends list? What if I dont want to share through messenger.
  • RobertLoblaw
  • Music Fan
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change payment details

I want to change my payment details (from British card to Paypal - Slovakian card) but when I fill in my new card details, it wants me to upgrade from premium to family premium and I dont want that. What do I do? Please help

  • Casual Listener
  • I want to change my payment details (from British card to Paypal - Slovakian card) but when I fill in my new card details, it wants me to upgrade from premium to family premium and I dont want t...
  • AlexandraaaH
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charge

I recently checked my bank statement and I have been double charged (charged twice per month) the $9.99 payment every month for the last year. I only have one account and want my money refunded. Who can I talk to about this?

  • Casual Listener
  • I recently checked my bank statement and I have been double charged (charged twice per month) the $9.99 payment every month for the last year. I only have one account and want my money refunded. Who ...
  • Venessavigil
  • Casual Listener
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

[Desktop] Equalizer for the Desktop Version

So I bought Spotify premium today but when I try to shuffle songs or skip song s it tells me I need premium to do so

  • Newbie
  • So I bought Spotify premium today but when I try to shuffle songs or skip song s it tells me I need premium to do so
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Superuser Contribution No acepta mi tarjeta que previamente funcionaba

Estimados, Hace aproximadamente unos dos meses, me olvidé de depositar en mi cuenta del banco y el pago fue rechazado por fondos insuficientes. Cuando me avisó, fui a depositar en mi banco y decidí modificar los datos de mi tarjeta(ingresando la mism...

  • Newbie
  • Estimados,   Hace aproximadamente unos dos meses, me olvidé de depositar en mi cuenta del banco y el pago fue rechazado por fondos insuficientes. Cuando me avisó, fui a depositar en mi banco y...
  • Aimee_T
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Spotify Premium on iphone

Hi, When listening to music on my iphone, I keep getting the message "you discovered a premium feature! Start your free spotify premium trial to unlock it" I cant neither shuffle or change songs. I already have a Spotify Premium subscription. Please ...

  • Newbie
  • Hi,   When listening to music on my iphone, I keep getting the message "you discovered a premium feature! Start your free spotify premium trial to unlock it" I cant neither shuf...
  • Aimee_T
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscribed still cant skip songs

I subscribed Premium for 10 € and wanted to Download everything. Everything was just fine until i found out that I cant skip songs.I pay 10€ per month for your software and i darn hate it that is does make problems all the times its just outrageously...

  • Newbie
  • I subscribed Premium for 10 € and wanted to Download everything. Everything was just fine until i found out that I cant skip songs. I pay 10€ per month for your software and i darn hate it that is d...
  • Aimee_T
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

me estan haciendo cargos de cuenta premium a mi trajeta y mi cuenta continua apareciendo en free

hace 3 meses tuve un problema con mi tarjeta me atrase en un pago y al parecer me quito la cuenta premium, tengo una cuenta apple, y me continua haciendo el cargo de la cuenta premium; me podrian ayudar a reestablecer la cuenta premium. ya son 2 mese...

  • Newbie
  • hace 3 meses tuve un problema con mi tarjeta me atrase en un pago y al parecer me quito la cuenta premium, tengo una cuenta apple, y me continua haciendo el cargo de la cuenta premium; me podrian ayu...
  • cadmielp
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

premium

my spotify is telling me to buy premium when i already have it! what do i do?

  • Newbie
  • my spotify is telling me to buy premium when i already have it! what do i do?
  • Nico
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Subscribtion get's canceled

Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a message that i canceled the subscribtion.. i tried it on...

  • Newbie
  • Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a messa...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Premium trial

Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.

  • Newbie
  • Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I WANT MY $ BACK!!!

I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?

  • Newbie
  • 😡I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?😡
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged and Spotify says I wasn't

I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign in online it says I don't have premium. My bank stat...

  • Newbie
  • I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign i...
  • Aimee_T
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

My spotify premium isn't going.

Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please guys, help me.

  • Casual Listener
  • Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • 159 Views
  • 3 replies
  • 0 likes

Problem with Spotify Premium

Dear Community,Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?!Someone help meThanks

  • Casual Listener
  • Dear Community, Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need to change payment but website "under maintenance"

I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill online but the website is "under maintence" and I can...

  • Newbie
  • I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill on...
  • Diegoh
  • Newbie
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

If I sign up to the family subscription do you all have to listen to the same music

If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost

  • Newbie
  • If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

Superuser Contribution Modificar datos tarjeta de credito

Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos por error de mantenimiento y actualización de Spotify...

  • Newbie
  • Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos po...
  • Aimee_T
  • Roadie
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please my prem do not work...

Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera

  • Newbie
  • Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera
  • Aimee_T
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes