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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76534 Views
  • 27 replies
  • 5 likes
  • 76534 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43459 Views
  • 19 replies
  • 2 likes
  • 43459 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31492 Views
  • 17 replies
  • 3 likes
  • 31492 Views
  • 17 replies
  • 3 likes

Problemas con Plan Familiar Premium

Yo soy titular de la cuenta familiar premium, pero me aparece mi novio como titular, adjunto foto.Tengo la duda por qué no aparezco yo, ni si quiera en el listado de cuentas.Espero sus comentarios.

Sin título.png
  • Newbie
  • Yo soy titular de la cuenta familiar premium, pero me aparece mi novio como titular, adjunto foto. Tengo la duda por qué no aparezco yo, ni si quiera en el listado de cuentas. Espero sus comentar...
  • 40 Views
  • 0 replies
  • 0 likes
  • 40 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student Discount

Hi - I am currently a student and I noticed my rates have changed from $4.99 to $9.99 per month. Therefore, I was wondering how to get reimbursed for the months when I was paying $9.99 instead of $4.99? Thanks!

  • Newbie
  • Hi - I am currently a student and I noticed my rates have changed from $4.99 to $9.99 per month.  Therefore, I was wondering how to get reimbursed for the months when I was paying $9.99 ins...
  • JuanCamilo
  • Roadie
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Premium Upgrade

I have upgraded to Premium but still no access to it 

  • Newbie
  • I have upgraded to Premium but still no access to it  
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Paid for Premium but account status is still FREE?

My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscription still says free. I have tried logging in and o...

  • Newbie
  • My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscrip...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Restore Cache

I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restore my profile. Thanks in advance!!

  • Newbie
  • I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restor...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Music

I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm premium which I am but how do I retrieve my music

  • Newbie
  • I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm pre...
  • KatesHere
  • Community Legend
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Lost saved songs when upgrading to Premium

The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't have any of my saved songs on my Premium account. Would it ...

  • Newbie
  • The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't hav...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Can someone help me today i started getting this message when i launch spotify on my playstation 4

I already talked with the support of the playstation and everything is legal and correct on their part.Pls, help me.

  • Casual Listener
  • I already talked with the support of the playstation and everything is legal and correct on their part. Pls, help me.
  • LoganHelps
  • Composer
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Spotify family

Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?

  • Newbie
  • Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Conta premium

Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já terminei sessão, mas não muda nada. Podem ajudar?

  • Newbie
  • Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já ...
  • Bittencourt
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Problems with Study offer

Hello Sportify I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being able to use spotify premium. How can i fix this, so i can pay ...

  • Newbie
  • Hello Sportify  I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being ab...
  • 40 Views
  • 0 replies
  • 0 likes
  • 40 Views
  • 0 replies
  • 0 likes

NO PUEDO DESCARGAR MUSICA

Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito, que hago?

  • Newbie
  • Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Error after new Visa card

Hello Everyone!My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing shows up. This is included when I google search it and f...

  • Newbie
  • Hello Everyone! My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing sho...
  • 66 Views
  • 0 replies
  • 1 likes
  • 66 Views
  • 0 replies
  • 1 likes

l'essai ne fonctionne pas

J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas.C'est mon pere qui a mis ses coordonnées banquaires et il a lui aussi activé l'essais avec les même coordonnées ba...

  • Newbie
  • J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas. C'est mon pere qui a mis ses coordonnées banquaires et il a l...
  • 53 Views
  • 0 replies
  • 0 likes
  • 53 Views
  • 0 replies
  • 0 likes

No puedo acceder al plan familiar premium

Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy miembro activo de esa cuenta. Sin embargo, al usar l...

  • Newbie
  • Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy m...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Can't add girlfriend to family subscription

Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx

  • Newbie
  • Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Spotify summer premium

I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?

  • Casual Listener
  • I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?
  • Maxim
  • Spotify Star
  • 291 Views
  • 7 replies
  • 0 likes
  • 291 Views
  • 7 replies
  • 0 likes

My Spotify Premium

Hi, my question is can I use my subscription of Spotify Premium in Sweden and listen or oppen up in USA. Thankfull for any advice from you. RegardsAlan

  • Newbie
  • Hi, my question is can I use my subscription of Spotify Premium in Sweden and listen or oppen up in USA. Thankfull for any advice from you.   Regards Alan
  • shaf-4
  • Roadie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Student discount

I tried to get the student discount,when my school wasn't on the list.I backed out of it,Spotify said they wouldn't charge me but €5 is gone out of my bank.What do I do?

  • Newbie
  • I tried to get the student discount,when my school wasn't on the list.I backed out of it,Spotify said they wouldn't charge me but €5 is gone out of my bank.What do I do?
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Being charged £9.99 for a free account

I have been charged 9.99 for over a year now - yet my account tells me it is a free account. Therefore, I can't find where to cancel this as premium is not registered on my account. Is there a contact number or something that I can use??

  • Newbie
  • I have been charged 9.99 for over a year now - yet my account tells me it is a free account. Therefore, I can't find where to cancel this as premium is not registered on my account. Is there a contac...
  • Yahyapsp
  • Casual Listener
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes