Same Account - Double Charged

[Cherryyy]

Plan

Spotify Family

My Question or Issue

I got charged for my new plan which I switched to Family Spotify which I got charged accordingly. It then notified on my spotify account that payment was unsuccessful yet I was not refunded of my previous payment. I typed in again my card details as it asked for it again and got charged again.

Why am I getting this problem? I made sure I have one account and only paying for one spotify. I got charged for two Spotify family now and it still notifies me that my account has not paid.

[Billy-J]

Hey @Cherryyy, thanks for reaching out to the Community!

I'd recommend checking out this support article for more info and the next steps to take.

Have a nice day 🙂